Full-Time
Clinical Manager
Performance Improvement
Updated on 8/1/2026
Nordic
Healthcare IT consulting and EHR implementations
No salary listed
Remote in USA
Remote
Remote within the United States, with travel potentially required up to 25%.
 Medical, Clinical & Veterinary (1) |
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- A Bachelor's degree in Nursing is required.
- At least 7 years of experience in the healthcare industry, such as nursing, leadership, clinical informatics, process improvement, or consulting.
- Operational knowledge in several clinical areas, including inpatient, outpatient, ambulatory, surgery, emergency, trauma, care management, or patient throughput.
- Operational experience in process improvement, operational change management, and/or informatics.
- Strong communication skills and a collaborative work style.
- Creativity and critical thinking in solving complex problems.
- Strong presentation skills, including translating data to information, identifying themes, and storyboarding.
- Ability to work independently and within a team environment.
- Ability to balance multiple assignments simultaneously.
- Attention to detail and ability to quickly pivot assignments based on changing priorities.
- Strong executive presence and comfort speaking and presenting to leadership.
- Demonstrated ability to lead cross-functional resources and teams.
- Strong expertise using Microsoft Office products.
- Experience working with Epic electronic medical records.
- Knowledge of GenAI assistants such as CoPilot and analytical tools such as Power BI or Tableau.
- Implement advisory solutions and demonstrate the solution's value throughout client engagements.
- Manage time efficiently while working on multiple concurrent projects with competing priorities and timelines.
- Own project management artifacts, including workplans, status reports, decision logs, and risk logs, and drive the development of key deliverables.
- Create complex analytical models using advanced tools such as SlicerDicer, Power BI, and CoPilot to develop solutions to complex healthcare problems.
- Develop detailed statistical reports, visualizations, and presentations for internal and client review.
- Lead client interviews and meetings.
- Conduct detailed analyses to identify opportunities for improvement and develop implementation recommendations.
- Deliver high-quality, client-ready work products.
- Contribute to practice knowledge capital and tool development.
- Develop and update work plans, issue logs, status reports, and related initiative trackers.
- Review and validate analyses and client deliverables before submission.
- Complete quality reviews of team member work products, validating findings and observations and corroborating process improvement and analytic activities.
- Manage and mentor resources within projects and across the Performance Improvement Practice.
- Establish competency and expertise across multiple Performance Improvement solutions, including Clinical, Quality, and Organizational Change Management.
- A Master's degree in Nursing is preferred.
Nordic Consulting provides healthcare IT consulting that helps hospitals implement, optimize, and maintain electronic health record systems, with a focus on Epic and Infor. They deploy experienced consultants to client sites for projects ranging from large EHR implementations to targeted performance improvements, and offer advisory, professional, and managed services. They differentiate themselves by offering a one-stop path that combines deep healthcare IT expertise across advisory, project work, and ongoing support. Their goal is to help healthcare organizations run reliable, efficient, and compliant EHR environments that improve clinical and operational outcomes through a predictable, ongoing services model.
Company Size
N/A
Company Stage
Acquired
Total Funding
N/A
Headquarters
N/A
Founded
2010
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Simplify's Take
What believers are saying
- Alicia Harkness scaled Guidehouse's Global Health business in six years.
- More than 700 clients create cross-sell opportunities across healthcare segments.
- Black Book ranked Nordic No. 1 for EHR optimization and workflow redesign.
What critics are saying
- Vendor-led services from Epic, Oracle Health, and MEDITECH compress margins.
- Healthcare IT projects slow when hospitals defer discretionary optimization spending.
- Large integrators can bundle EHR, ERP, and cloud transformation against Nordic.
What makes Nordic unique
- Healthcare-only consulting across advisory, implementation, and managed services.
- Deep platform expertise in Epic, Oracle Health, MEDITECH, and Infor.
- 24x7x365 support across North America, Europe, and the Philippines.
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Company News
Pivot Point Consulting appoints Terri LeFort as chief executive officer to lead next chapter of growth and Innovation. PANAMA CITY, Fla., July 8, 2026 / Pivot Point Consulting, a leading healthcare technology and services platform and the #1 Best in KLAS Managed IT Services firm, today announced the appointment of Terri LeFort as chief executive officer, effective July 8, 2026. LeFort brings more than 30 years of healthcare leadership experience and a proven track record of scaling high-growth organizations, developing exceptional teams, and creating sustainable value for clients, employees, and investors. As CEO, she will lead the company through its next phase of growth, further expanding capabilities and impact across the healthcare ecosystem while building upon the strong foundation established by the firm's leadership team. As part of its growth strategy, Pivot Point is focused on expanding its managed services offerings, enhancing advisory and transformation capabilities, and diversifying the firm's portfolio. Under LeFort's leadership, the company will continue investing in innovation, talent, and strategic growth initiatives to deepen client relationships, expand market presence, and deliver greater value across the healthcare industry. LeFort's appointment follows a period of significant growth and transformation for Pivot Point. Under the leadership of Managing Partners Rachel Marano, Dave Dyell, and Marc Hirshfield, the company has expanded service offerings, strengthened its market position, and built one of healthcare's most respected technology and services organizations. "Terri is the ideal, visionary leader for this pivotal moment in the company's evolution," said Glenn Cole, Pivot Point's Board chair. "Rachel, Dave, and Marc have built an exceptional organization, defined by client success, operational excellence, and a strong culture. Terri will add a rare combination of deep technological and clinical healthcare expertise, along with a track record of extraordinary operational leadership in driving profitable growth across complex global markets. We are excited to welcome her as CEO and are confident in her ability to successfully scale Pivot Point through a new phase of growth and diversification." LeFort most recently served as president of Nordic International, where she was responsible for the strategic direction, growth, and service delivery over all of the organization's international businesses, and additionally, played key roles across the broader enterprise, overseeing a variety of U.S.-focused corporate functions, customer operations and transformational initiatives. Prior to Nordic, LeFort spent more than 20 years with Healthtech Consultants, including four years as its president, guiding the organization's growth and expansion into one of Canada's leading healthcare technology consulting firms. She holds a Bachelor of Nursing degree and an MBA in Leadership and Innovation. LeFort has been widely recognized for her contributions to the healthcare technology industry and was named to Becker's Healthcare's 2026 Women in Health IT to Know list, which recognizes influential leaders advancing innovation, transformation, and excellence across healthcare technology. "I am honored to join Pivot Point at such an exciting time in its journey," said LeFort. "What attracted me to the organization is its reputation for excellence and deep commitment to client outcomes, as well as the extraordinary culture built by Rachel, Dave, Marc, and their leadership team. Healthcare organizations are navigating unprecedented change, and Pivot Point is uniquely positioned to help clients move forward with confidence. I look forward to working alongside our talented team to build on this strong foundation, expand our impact, and create even greater value for our clients, partners, and employees." The leadership transition reflects both continuity and a shared vision for future growth. "This transition is about building on the momentum we've created and positioning the organization for the opportunities ahead," said Marano. "Over the years, we've cultivated an exceptional culture, assembled an incredible team, and earned the trust of clients across the healthcare industry. We are confident Terri's leadership will help us scale while staying true to our values and client-first mindset." To provide continuity while positioning the company for its next phase of growth, Pivot Point's managing partners will continue to play critical leadership and governance roles. Marano will serve as vice chair of the Board, while Dyell and Hirshfield will continue to serve on the Board. Hirshfield will also assume the role of chief delivery officer, overseeing all client-facing delivery to ensure continued excellence in successful outcomes. "Our commitment to client success and innovation has enabled Pivot Point to become the #1 Best in KLAS Managed IT Services firm," said Dyell. "With Terri's leadership, a strong executive team, and tremendous market opportunity ahead, we are well-positioned to continue creating meaningful value for those we serve." "Exceptional delivery has always been at the heart of our success," said Hirshfield. "As chief delivery officer, I look forward to further aligning our client-facing teams, strengthening collaboration across the organization, and ensuring we continue delivering the outstanding service and outcomes our clients expect from us." Together, this leadership structure positions Pivot Point to accelerate growth, expand its market leadership, and help healthcare organizations navigate their most critical transformation initiatives. About Pivot Point Consulting Pivot Point ignites possibility with healthcare organizations and partners to navigate pivotal moments. The company provides Best in KLAS managed services, strategic advisory, and talent solutions that help providers, payers, life sciences organizations, and healthcare technology companies move faster, make decisions with confidence, and lead what's next. Pivot Point is currently ranked #1 Best in KLAS: Managed IT Services and has been repeatedly recognized as a top performer by KLAS across multiple categories, including Best in KLAS: Managed IT Services (2023-2026), #2 Best in KLAS: Technical Services (2026), Best in KLAS: Technical Services (2024), and #1 Best in KLAS: Overall IT Services Firm (2020).
Nordic named a top consulting firm of 2025 by The Consulting Report.
MADISON, Wis., May 29, 2025 /PRNewswire/ -- Nordic® today announced it has joined the ServiceNow Partner and Reseller Programs to expand the ServiceNow AI Platform, products, and services to healthcare organizations across the United States. With this partnership, Nordic will extend ServiceNow® IT Service Management (ITSM), IT Asset Management (ITAM), Human Resources Service Delivery (HRSD), Customer Service Management (CSM), and Strategic Portfolio Management (SPM) capabilities to help healthcare organizations drive operational excellence and streamline workflows across clinical and administrative domains
MADISON, Wis., May 15, 2025 /PRNewswire/ -- A new survey of U.S. healthcare executives by Nordic®, a global health and technology consulting company, and Modern Healthcare revealed gaps in foundational readiness for artificial intelligence (AI) at many organizations.Despite three-quarters of executives expressing confidence in their organization's AI readiness, the survey results highlight a stark disconnect between perception and reality. Only a quarter of respondents report having a well-established governance framework, with the remainder acknowledging the need to create or improve formal governance. Over half report being only somewhat or not at all capable of managing large datasets, and just 15% have easily scalable infrastructure for AI. Another major barrier to long-term success lies in the lack of employee training, with just 6% having a comprehensive AI educational program."The future of healthcare will require organizations to modernize their health systems and leverage technology to improve patient care and enhance operational efficiency," said Kevin Erdal, senior vice president of Transformation and Innovation Services at Nordic. "While many executives believe they are taking the right steps now to adopt AI, there are many components required for long-term success
MADISON, Wis., March 18, 2025 /PRNewswire/ -- Nordic®, a global health and technology consulting firm, announced today Steve Eckert has joined as the new chief growth officer. With industry expertise from healthcare operations in the provider setting and healthcare IT consulting management, Eckert brings a unique perspective to the executive team. In his role, he will help lead the company's growth strategy and execution, drive enduring client relationships, build new partnerships, and oversee sales, business development, and marketing to strengthen the Nordic brand