Corporate Travel Agent

About the Role:

We are seeking an experienced Travel Support Agent with strong GDS expertise (Amadeus highly preferred) who is passionate about helping people and making an impact. Our Customer Care team is one of the foundations of TravelPerk’s success and growth, and we look for empathetic professionals with the technical know-how to deliver exceptional service and ensure our mission: making business travelers happy.

Are you a problem solver and an empathetic professional driven by customer experience? Are you tired of companies that take their customers for granted? Ready to go the extra mile to help us grow by changing the way organizations book and manage their business travel?

As a Travel Support Agent, you will work with B2B customers and be part of a strategic team at TravelPerk. You will have a direct impact on our growth and customer retention. You will act proactively and address our clients’ needs at any stage of their travels, ensuring high customer satisfaction and maintaining relationships at a 7-Star satisfaction standard.

What will you do?

• Work in Amadeus to support our B2B customers in their Business Travels
• Liaise with suppliers and partners to resolve booking issues
• Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests
• Resolve problems by applying established TravelPerk policies, procedures and tactics, and also by thinking out of the box when anything established is not enough
• Addressing, preempting and solving problems - You are an owner and anticipate issues before they come your way!
• Document and share customer feedback to help refine service delivery.
• Support the team in achieving retention and satisfaction goals specific to the NAM market.
• Help define and establish best practices together with the rest of the team in sales, operations and customer care
• Stay up-to-date with new features and product launches in TravelPerk - there are lots, so be prepared for some serious innovation!

What you’ll need to have:

• Excellent English, spoken and written
• Familiarity with North American business culture and customer expectations.
• Proven experience in working with Amadeus (or equivalent) GDS Cars, Hotels and Trains
• Proven experience in working with Amadeus (or equivalent) GDS flights, another GDS will be a plus
• A proven background working in the business travel industry.
• Proven experience going above and beyond to provide an amazing service to help customers

What we always look for:

• Independent and autonomous. You don’t need hand-holding to get things done
• Good prioritization and focus skills
• Empathy - understand what our customers need
• Smart, fast learner and tech-savvy
• Flexible and able to adapt to constant changes with a positive mindset
• You are open to receiving and giving constructive feedback
• You want to learn - we have a 7-Star management team to mentor you!

On top of that, you will only be the right candidate if you are:

• Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains
• Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around
• You LOVE Travel!

Working Hours & Conditions:

• Office-based in our Chicago headquarters, 3 weekdays per week
• During the training and the first 3 months in the job, while ramping, you'll be encouraged to work IRL 5 days per week.
• Working hours are on a rotational basis and can be between 8:00 am - 8:00 pm. Shift patterns are fixed for 4 weeks to create stability
• Flexible weekend ability required.
• Weekly working hours will be 40 hours. 

What do we offer?

• 💰 Competitive compensation, including equity in TravelPerk
• 🌴 Generous vacation days so you can rest and recharge
• 💊 Comprehensive benefit plans covering medical, dental, vision, life, and disability with coverage from your start date
• 💼 Financial benefits like 401k or Roth with company matching, and HSA or FSA plan.
• 💪 Subscription to Wellhub, the gym benefit.
• 👶 Family services that include adoption benefits and paid parental leave from 12 to 16 weeks
• 🏢 Global presence and hybrid working style
• 🥳 Unforgettable TravelPerk events, including travel to one of our hubs
• 📚 Learning and professional development opportunities
• 💙 Spring Health - Get access to 12x therapy & 12x coaching sessions per year!
• 📈 Exponential growth opportunities
• 🫶 16 paid hours per year to volunteer for a cause of your choice.
• 🌎 "Work from anywhere" allowance of 20 working days per year. 

Compensation:

Compensation for this role is a combination of salary and stock options. The anticipated base salary range is $50,000 - $59,000 per year. Actual compensation may vary based on specific qualifications, experience, and other job-related factors.