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Sr. Director, Solution Design
Posted on 6/14/2022
Remote in USA
Experience Level
Desired Skills
  • Strong business acumen that is used across multiple teams from Security, Sales, Delivery, to Customer Success supporting revenue and customer satisfaction goals
  • Experience leading teams of highly matrixed and geographically dispersed clinical and technical experts who support and service customers leveraging industry best practices and clinical software application
  • Passion for improving healthcare through technology
  • Solid understanding of SAAS customer lifecycle
  • Strong presentation and communication skills across a broad range of professionals
  • Ability to quickly develop partnerships with key internal and external stakeholders
  • Develop strategies/solutions that quickly address client or team challenges
  • If remote, able to maintain a (virtual) office presence while representing PointClickCare in the field
  • Oversees the management and direction of the Clinical Solution team, Solution Engineering team and Market Solution Directors against key performance indicators such as demos completed and win rate, scope of works completed, RFPs and win rate, security reviews and SLAs, qualified leads converted to close won and total amount of revenue supported, etc
  • Partners closely with Sales, Customer Success, and Product leadership to accelerate the sales cycle and improve customer adoption and value through engagement efforts with Clinical Solution team members, Solution Engineers, and Market Solution Directors
  • Continually drives processes improvements, evolves standards, and aligns best practices across the teams to maximize efforts and value of our solutions at all stages of the customer lifecycle and supports future strategic growth for the teams inside of PointClickCare
  • Partners with Product for improved clinical impact with our solutions ensuring industry and clinical best practices are captured
  • Develops and manages department objectives and key results in alignment with Acute & Payer strategic direction and business needs
  • Drives regional and state level collaboration with sponsoring Hospital Association, HIE, etc. to continually engage key stakeholders around shared goals and industry best practices
  • Grows and mentors team leadership to support professional growth and ensure skillsets evolve for future capability requirements

1,001-5,000 employees

Cloud-based healthcare software provider
Company mission
PointClickCare develops web-based products and services to help long-term care providers manage the complete lifecycle of resident care.