Product Owner
Customer Portal
Posted on 11/3/2023
INACTIVE
Cloudflare

1,001-5,000 employees

Web performance & security platform
Company Overview
Cloudflare's mission is to help build a better Internet. The company specializes in providing a content delivery network and DDoS mitigation services.
Consumer Software
Hardware

Company Stage

Series E

Total Funding

$354.3M

Founded

2009

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

8%

1 year growth

15%

2 year growth

51%
Locations
London, UK • Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
UI/UX Design
Data Analysis
CategoriesNew
UI/UX & Design
Product
Requirements
  • 5+ years of Product Ownership / Management experience
  • Experience building a Customer or Support Portal, digitizing processes, and improving the customer experience
  • Demonstrated ability to lead, drive consensus, and ship products at a high velocity with multiple stakeholders
  • Must be able to define and manage complex process and/or product issues of a broad scope using independent judgment
  • Experience balancing execution, agility, and culture at a fast growing business
  • Strong technical abilities. You are intimately familiar with modern software development practices used to build and deploy applications and data systems
  • Deep customer and stakeholder empathy
  • Experience working with data analysis at scale. An understanding of how to make big data small
Responsibilities
  • Own the vision for the Customer Portal and the overall self-service experience
  • Create a cohesive “front door” for the Customer Portal that is beneficial to a variety of types of users - free, enterprise, partner, etc
  • Be an expert on the domain, the market, the trends. Evangelize the vision constantly so all stakeholders are aligned, have context and understand where we are going
  • Represent the customer. Be the champion and voice of customers. Build intimate, personal customer relationships. Bring the customer's voice into the creation process
  • Manage the roadmap. Make tough tactical prioritization decisions while helping the company think long-term. Build trust with stakeholders by maintaining an understandable, accurate roadmap
  • Author use cases and prioritize requirements. Translate market observations and customer feedback into a prioritized product backlog. Author use cases based on specific real-world product applications and extrapolate detailed product requirements for the scenarios
  • Collaborate across teams. We win or lose as a team. Product owners play a critical role in creating alignment between engineering teams and other stakeholders. A collaborative attitude is essential to the job
  • Measure success. Own the measures used to define success for your product. Success measures must be defined at the inception of a product and tracked throughout its lifecycle. Make measures visible to all stakeholders and interpret them into actionable conclusions and new hypotheses
  • Develop new opportunities. With your finger on the pulse of the market, the customers and the engineering teams, you are uniquely positioned to bring new solutions and experiences to market that solve real customer problems
Desired Qualifications
  • points for visual design skills or product/UX design experience