Mohs Scheduler/Patient Service Representative

Position Summary:

The Mohs Scheduler/PSR plays a pivotal role in supporting Mohs Surgeons by overseeing administrative tasks essential to patient scheduling, communication, and follow-up care. This position demands a detail-oriented professional with exceptional organizational and communication skills to ensure seamless coordination and delivery of patient care.

Pay and Hours:

Pay range is: $22 - $23 hourly, Hours are: Mondays and Thursdays in Salem NH, 8 hours daily. 

Essential Functions:

To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations:

• Conduct post-operative follow-up calls to assess patient recovery, addressing concerns such as pain, bleeding, or bandage-related issues.
• Coordinate and confirm surgical appointments, maintaining a surgical cancellation list for efficient scheduling adjustments.
• Organize and maintain accurate surgical paper charts (Mohs maps) on a weekly basis, ensuring all preparations are completed prior to surgeries.
• Prepare comprehensive documentation for surgical phone consultations and coordinate related communications.
• Monitor patients on anticoagulants, such as Coumadin, to ensure appropriate INR levels are maintained for surgical safety.
• Oversee the management of tasks within the Electronic Medical Assistant (EMA) system to streamline workflow.
• Serve as the liaison for intra-team communications, coordinating patient calls and scheduling within the Mohs department.
• Communicate with plastic surgeons regarding patient scheduling and follow-up appointments as needed.
• Maintain the Pathology Log, ensuring accurate documentation of follow-up actions, treatment plans, and prescription entries.
• Keep culture logs up to date in compliance with established protocols.
• Respond to voicemail messages for the Mohs department promptly and professionally.

Knowledge, Skills, & Abilities:

• High school diploma or equivalent required; some college coursework is preferred.
• A minimum of one year of administrative experience in a medical setting is required.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Familiarity with Electronic Medical Records (EMR) systems, particularly EMA, is highly preferred.

This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.

Physical and Mental Demands:

The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities:

• Physical Requirements:
• Occasionally required to stand, walk, and sit for extended periods.
• Use hands to handle objects, tools, or controls; reach with hands and arms.
• Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
• Occasionally lift, push, pull, or move up to 20 pounds.
• Vision Requirements:
• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note:
This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.