Insurance Collector
Confirmed live in the last 24 hours

201-500 employees

AI-powered technology for pathology
Company Overview
PathAI is dedicated to improving patient outcomes with reliable AI-Powered technology and meaningful collaboration with biopharma, laboratories, and clinicians — aiming to provide patients with access to accurate diagnoses and effective treatments.
Memphis, TN, USA
Experience Level
Desired Skills
Customer Service
Customer Success & Support
  • High School Diploma or equivalent; Bachelor's degree preferred
  • 1+ year(s) of collections experience preferred. We have a great training program!
  • Relevant medical billing knowledge is valued but not required
  • Working knowledge of billing and reimbursement procedures is valued but not required
  • Strong oral and written communication skills
  • Self-motivated, organized, able to multi-task in a dynamic environment
  • Must have positive internal customer service attitude and be a team player
  • Inquire with insurance carriers regarding claim status for outstanding AR
  • Review and appropriately work claim denials from insurance carriers
  • Submit and follow up on insurance claim appeals
  • Interact with patients via telephone about their billing statements and claims processing inquiries
  • Document patient accounts efficiently and appropriately to demonstrate actions taken on account
  • Accept patient credit card payment payments over the telephone and provide approval code and/or receipt to patient as requested
  • Initiate measures that result in account resolution
  • Handle in a professional and confidential manner all correspondence, documentation, and files and file accordingly
  • Answer incoming email inquiries within 2 business days
  • Establish payment arrangements with patients if requested by patient
  • Process bankruptcy paperwork
  • Verify and resolve death certificate notifications
  • Process all returned mail and update patient addresses in a timely manner
  • Update patient accounts based on verified information from the patient into the billing software
  • Perform other duties as requested by the supervisor or manager as deemed appropriate