Full-Time

Client Operations Associate

Posted on 10/7/2024

Mursion

Mursion

201-500 employees

Virtual reality and AI training solutions

AI & Machine Learning
Education

Compensation Overview

$75k - $90kAnnually

Junior, Mid

Remote in USA

Category
Business Research
Project Management
Business & Strategy
Required Skills
Python
SQL
Hubspot
Tableau
Data Analysis
Requirements
  • 1 - 2 years of experience in client operations, business analysis, or a similar role.
  • Proven experience working with large datasets and generating reports, dashboards, and insights.
  • Experience with data visualization tools such as AWS Quick Sights, Tableau, etc.
  • Familiarity with CRM systems (e.g., Hubspot) and business intelligence tools.
  • Strong proficiency in data analysis using tools like Excel, SQL, or Python for data manipulation and analysis.
  • Experience with data management practices to ensure consistency, accuracy, and accessibility of information.
  • Strong problem-solving skills with the ability to identify trends, patterns, and insights from operational data.
  • Experience in performing strategic analysis and making actionable recommendations based on data findings.
  • Excellent communication skills to effectively present data insights and recommendations to senior leadership and cross-functional teams.
  • A self-starter who takes initiative and approaches tasks with a sense of urgency.
Responsibilities
  • Collect, analyze, and maintain internal business operations data to ensure accuracy, consistency, and accessibility for all stakeholders.
  • Develop and implement dashboards and reports that track key performance indicators (KPIs) and operational metrics, providing insights into business performance.
  • Utilize data analytics tools to identify trends, patterns, and anomalies, translating findings into actionable insights and strategic recommendations for process improvements.
  • Work closely with cross-functional teams, including finance, operations, and client engagement, to gather data requirements and align on operational goals.
  • Identify opportunities for enhancing operational efficiency through data-driven solutions, recommending changes to workflows and processes as needed.
  • Prepare and present data findings and strategic recommendations to the Director of Client Operations and other senior leaders, facilitating informed decision-making.
  • Support various projects related to data analysis and operational enhancements, ensuring timely delivery and alignment with overall business objectives.

Mursion provides virtual reality (VR) and artificial intelligence (AI) training solutions aimed at enhancing human skills in various industries, including education, healthcare, customer service, sales, and defense. Their platform simulates real-world scenarios, allowing users to practice essential skills in a safe environment. Mursion's service operates on a subscription model, offering clients access to a range of tailored training scenarios and custom development services for specialized needs. A key feature of Mursion's approach is the use of human-in-the-loop AI, where human trainers monitor and adjust the AI-driven scenarios to ensure realism and effectiveness. The goal of Mursion is to bridge the gap between theoretical knowledge and practical application, making learning more engaging and effective for organizations focused on workforce development.

Company Stage

Late Stage VC

Total Funding

$38.9M

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

1%

1 year growth

0%

2 year growth

-13%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for remote training boosts Mursion's VR platform adoption.
  • Increased interest in DEI training aligns with Mursion's offerings.
  • Rising EdTech investments provide expansion opportunities for Mursion.

What critics are saying

  • Emerging VR platforms increase competition, threatening Mursion's market share.
  • AI advancements may lead to ethical concerns impacting Mursion's operations.
  • Economic downturns could reduce spending on training solutions, affecting revenue.

What makes Mursion unique

  • Mursion combines AI and live actors for realistic VR training simulations.
  • The platform offers tailored scenarios for industries like education, healthcare, and sales.
  • Human-in-the-loop AI ensures high realism and effectiveness in training simulations.

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