Implementation Manager

Constellation HomeBuilder Systems

REMOTE

THE COMPANY

Constellation HomeBuilder Systems (CHS) is the leading software vendor exclusively focused on the homebuilding industry.  Our comprehensive suite of homebuilding software solutions ranges from production and accounting, new home sales and marketing, home warranty and service and homebuilder website solutions.  It is North America’s fastest growing and most successful provider of fully integrated information management solutions for homebuilders.  Our team is composed of experienced and motivated self-starters who enjoy the thrill of working in a fast-paced environment.

Our parent company is Constellation Software Inc. (CSI), a well-capitalized, publicly traded Canadian software company that specializes in vertical market software (www.csisoftware.com).  The CSI group of companies is a leading developer of technology solutions for vertical markets globally.  We are a publicly traded company on the Toronto Stock Exchange (TSX symbol is CSU).  We offer the benefit of working with a medium sized company while enjoying the support and opportunity of being part of a large organization. 

THE POSITION

This position is to select an Implementation Coordinator who will be a HomeBuilder ERP Subject Matter Expert who will be responsible for conducting Training on all aspects of the ERP modules for the NEWSTAR, FAST, or related systems. The Implementation Manager is expected to deliver Training on Master Files, Production and Accounting and process Training to the client’s Team Leaders and end users, within the Estimated hours agreed by the Customer. Additional tasks include Business Process Reviews, Vendor Seminars, Product Demo’s and User Conference presentations. These tasks must be managed in a professional manner to ensure the achievement of customer satisfaction and departmental revenue targets.

JOB RESPONSIBILITIES

• Coordinate with the Director of Professional Services and the Project Manager to schedule and deliver Training

• Conduct end-user training as needed by the company’s client base

• Make best efforts to ensure a successful implementation

• Strong ability to manage tasks, with excellent organizational and communication skills

• Develop a close working relationship with each customer’s Team Leaders and Team Members to ensure project timelines and deliverables are on track

• Provide feedback to the Director of Professional Services to improve the overall implementation process.  Additionally, keep the Director of Professional Services updated on any critical issues

• Develop and document procedures resulting in repeatable processes which improve the success of the overall implementation

• Work with the designated Project Manager to resolve any issues and / or delays to reduce the impact on the client and ensure a timely implementation

• Pro-actively manage the training backlog to ensure the achievement of personal and departmental revenue goals.

• Contact existing clients and encourage them to schedule additional Training to ensure that all Departments for all Customers are maximizing utilization of the ERP and related systems

• Participate and present break-out Training sessions at the Annual Customer Conference

JOB QUALIFICATIONS

• Bachelor’s Degree and / or Accounting Degree preferred

• Strong problem-solving skills.  Must be able to analyze information to make independent decisions quickly and effectively

• Excellent oral and written communication skills

• Ability to work in a Team environment

• Must be able to work remotely in a professional environment

• Ability to work on multiple tasks within a defined timeline

• 2-5 years of experience in a Professional Services or Support desk role

• Previous Accounting and Production experience in the homebuilder industry preferred

• Excellent organizational, time management and customer service skills

• Must be willing to travel

• Experience on the NEWSTAR or FAST system is a plus

Please feel free to browse our website for further information at

www.constellationhb.com

“An Equal Opportunity Employer”

NewstarExemptThe estimated base salary range for this role in the United States is $72,000.00 - $108,000.00 per year. For compliance with local legislation, and to provide greater transparency to applicants, we share salary ranges on all job postings regardless of the desired hiring location or whether the position is remote. The posted range is an estimate and reflects many factors which are subject to change. Final offer amounts may vary from the amounts listed above, based upon geographic location, candidate experience and expertise, and other relevant factors.This role will also be eligible for participation in a Company profit sharing bonus plan. Plan details will be provided to you upon hire.Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at [email protected]: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.#LI-DY1#Newstar