Customer Service Liaison

Job Description

Job Description

We are seeking a professional and detail-oriented Customer Service Liaison to act as the primary point of contact between our customers and internal departments. This role ensures that client inquiries are handled with care, efficiency, and professionalism. The ideal candidate will possess strong communication and problem-solving skills and be passionate about delivering outstanding customer support.

Responsibilities

• Serve as the key liaison between customers and internal departments to resolve inquiries and service issues.

• Respond promptly and professionally to customer questions via phone and email.

• Document customer interactions and track issues through to resolution.

• Identify and escalate complex problems to appropriate teams.

• Maintain accurate records of all customer interactions.

• Collaborate with product, engineering, and sales teams to improve customer satisfaction.

• Provide feedback to management on trends and areas for process improvement.

Qualifications

Qualifications

• Proven experience in customer service, client relations, or a related field.

• Excellent verbal and written communication skills.

• Strong interpersonal and organizational abilities.

• Ability to manage multiple tasks and prioritize in a fast-paced environment.

• Proficiency in basic computer applications and CRM systems.

• High school diploma or equivalent required; associate or bachelor’s degree preferred.