Full-Time
Technical Support Engineer – Team Lead
Observability Specialist
Updated on 4/21/2025
Coralogix
201-500 employees
Real-time data analytics and monitoring solutions
No salary listed
Senior, Expert
Company Does Not Provide H1B Sponsorship
Noida, Uttar Pradesh, India
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- Technical Expertise
- 8+ years in technical support, DevOps, or customer-facing engineering roles.
- Background in Cloud DevOps: AWS (EC2, EKS, ECS, Lambda, CloudFormation), Azure, or GCP.
- Experience with observability and monitoring tools such as Kibana, Grafana, Prometheus, Datadog, Splunk, or similar.
- Hands-on knowledge of Kubernetes, Docker, and containerized troubleshooting.
- Strong familiarity with ELK stack, regular expressions, Lucene, or PromQL is a big advantage.
- Experienced leader in SaaS/B2B support, skilled in guiding global teams, managing incidents, and delivering exceptional customer experiences under pressure.
- Data-driven and detail-oriented, with a strong grasp of KPIs and analytics to optimize performance, enhance processes, and drive product improvements
- Effective communicator with experience collaborating across technical and non-technical teams, including Product, Engineering, and Sales
- Leadership & Team Development: Lead and mentor the APAC TSE team to deliver high-quality support; track KPIs like CSAT, response, and resolution times; foster a collaborative, growth-oriented environment.
- Technical Oversight & Escalation: Manage complex technical escalations, guide the team in troubleshooting, and ensure high standards for customer interactions.
- Operational Efficiency: Optimize support workflows, implement tools and processes to boost team efficiency, and drive continuous improvement.
- Customer Satisfaction: Maintain a professional, solution-oriented approach to customer interactions; work with TAMs, AMs, and Product teams to enhance the support experience.
- Training & Enablement: Develop and implement onboarding and continuous learning programs to ensure team expertise and alignment with best practices.
Coralogix provides a data streaming analytics pipeline called Streama©, which enables businesses to analyze their observability data in real-time without the need for indexing. This technology is designed to handle the increasing volumes of data generated by modern systems, offering a scalable solution that ensures end-to-end security through automated assessments and advanced threat protection. Coralogix serves a variety of sectors, including IT, finance, and healthcare, by offering its services on a subscription basis. The company emphasizes a customer-centric approach, providing professional services and 24/7 support to help clients maximize their data usage and foster long-term relationships.
Company Size
201-500
Company Stage
Series D
Total Funding
$238.2M
Headquarters
San Francisco, California
Founded
2014
Simplify's Take
What believers are saying
- Acquisition of Aporia enhances AI transparency and security offerings.
- Investment in AI research center indicates strategic focus on AI observability.
- Appointment of Piyush Verma suggests emphasis on product development and market expansion.
What critics are saying
- Increased competition from startups may erode Coralogix's market share.
- Rapid AI advancements may outpace Coralogix's current capabilities.
- Integration challenges with Aporia could lead to operational inefficiencies.
What makes Coralogix unique
- Coralogix's Streama© technology offers real-time data analysis without indexing.
- The AI Center provides real-time insights into AI performance and security.
- Mobile RUM solution offers error tracking without prior indexing, enhancing app performance.
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Benefits
Hybrid Work Options
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↓ -1%2 year growth
↑ 0%Coralogix, a leader in full-stack observability, has unveiled its new AI Center: a dedicated platform designed to provide businesses with real-time insights into AI performance, security, and governance.
Coralogix launches AI Center for cross-stack observability.
BOSTON, March 19, 2025 (GLOBE NEWSWIRE) - Coralogix, the leading full-stack observability platform, today launched its AI Center, which empowers organizations with real-time visibility into all of their AI applications.
TEL AVIV, Israel, Feb. 27, 2025 (GLOBE NEWSWIRE) - Coralogix, the leading full-stack observability platform, today announced the appointment of Liran Hason to Vice President of AI and Alon Gubkin to Vice President of AI Engineering.
Coralogix plans to invest tens of millions of dollars in the AI center to address fundamental issues in AI development, including transparency and ethical monitoring.