Full-Time

Field Operations Manager

Updated on 5/10/2024

Via

Via

1,001-5,000 employees

Develops software for digital transportation networks


Mid

San Francisco, CA, USA + 1 more

Required Skills
Customer Service
Requirements
  • Socially perceptive and environmentally conscious
  • Self-starter with high level of responsibility
  • Track record of hitting KPIs and revenue goals
  • Experienced in project management and customer service
  • Fluent in English, additional languages a plus
  • Based in San Jose and San Francisco Metro area
  • Experienced in managing a team is a plus
  • Comfortable with ambiguity and adapting to change
  • Experienced in managing projects with multiple stakeholders is a plus
  • Bachelor’s degree is a plus
Responsibilities
  • Ensure operational excellence and customer experience
  • Oversee operations in person
  • Manage driver supply
  • Prioritize operational issues and implement solutions
  • Respond to driver feedback and customer issues
  • Collaborate to scale operational processes
  • Analyze metrics to optimize operations

Via is at the forefront of transforming public and private transportation systems worldwide through its advanced digital software solutions. By digitizing established transportation infrastructures and introducing technologically upgraded services, this company not only enhances service quality but also significantly cuts down operating costs. Working here, you'll be part of a globally recognized team, committed to innovation and efficiency in over 35 countries, making it an excellent workplace for those passionate about impactful technological advancements in transportation.

Company Stage

Series G

Total Funding

$1.1B

Headquarters

New York, New York

Founded

2012

Growth & Insights
Headcount

6 month growth

8%

1 year growth

23%

2 year growth

32%

Benefits

Competitive salaries and equity packages.

Health and wellness benefits.

Local volunteer opportunities.

Support for all new parents.

Learning opportunities through our Via-Versity.

Employee Resource Groups.