Service Desk Analyst
Confirmed live in the last 24 hours
Sony Pictures Imageworks

1,001-5,000 employees

Sony animation & post-production company
Company Overview
Sony Pictures Imageworks is the Academy Award®-winning visual effects and animation unit of Sony Pictures Motion Picture Group known for live-action visual effects, dynamic creature and character animation and all-CG animation.
Data & Analytics

Company Stage

N/A

Total Funding

N/A

Founded

1992

Headquarters

Vancouver, Canada

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-1%

2 year growth

-4%
Locations
Montreal, QC, Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Management
Customer Service
Linux/Unix
CategoriesNew
IT & Security
Customer Success & Support
Requirements
  • Bachelor’s degree, with a preference for Computer Science, Engineering or other technical degree
  • ITIL Foundation Certification
  • 2+ years’ experience working on a helpdesk or other customer service role, preferably in a Media related industry
  • Experience in customer service management techniques
  • Experience working in a Linux or Windows environment providing technical support
  • Experience working with FreshService or a similar service management system
  • Ability to work with distributed teams
Responsibilities
  • Customer Service Support
  • Incident Management
  • Systems Installation and Removal
  • Network Support
  • Application Support
  • Security Operations
  • Knowledge Management
  • Asset Management
Desired Qualifications
  • Experience in a Media related industry
  • Superb communication and interpersonal skills