IT Systems Support Specialist

The IT Systems Support Specialist provides dedicated internal leadership to ensure the smooth operation, organization, and accessibility of Environmental Health & Safety (EH&S) systems and related tools. This role focuses on helping employees and managers effectively use key systems such as Intelex, CMiC, and Procore, while ensuring that issues are resolved quickly and users receive timely guidance and training. Acting as a central point of contact, this position coordinates with system providers, assists with onboarding and training, and supports cross-functional teams including HR, IT, Legal, and Risk. The EH&S Systems Support Specialist plays a key role in maintaining positive user experiences, ensuring data consistency, and supporting compliance and risk management efforts.

EH&S Enterprise Database Administration (Intelex, CMiC, Procore)

• Serve at the primary administrator for EH&S management platforms and related web applications.
• Maintain user accounts, profiles, and system access to ensure seamless onboarding and role alignment.
• Assist with maintaining system templates, forms, and workflows for consistency and ease of use.
• Serve as the primary point of contact between Moss internal users and external system providers.

System Support & Training

• Respond to and resolve user inquiries promptly, providing clear instructions and support
• Submit, track, and follow up on help tickets and enhancement requests.
• Support user readiness by testing system updates and communicating changes.
• Assist with developing and delivering training materials and sessions for end-users.
• Provide ongoing guidance to users on best practices and system navigation.

Reporting & Documentation

• Support preparation of standard system reports and ensure accessibility for corporate teams.
• Maintain organized report templates, scorecards, and reference materials for consistent use.
• Assist teams in locating and understanding system data needed for compliance and operational requirements.

Cross-Functional Coordination

• Partner with HR, IT, Legal, Risk, and other teams to ensure smooth processes and accurate data sharing.
• Provide hands-on support for operating company users, focusing on system training, setup, and day-to-day troubleshooting.
• Coordinate with stakeholders to ensure systems meet operational needs and compliance requirements.

EH&S Risk & Compliance Support

• Assist with the documentation of safety and compliance activities.
• Support implementation of programs, policies, and procedures that promote compliance with federal, state, and local regulations.
• Help communicate and reinforce health, safety, and environmental standards across the organization.

Other Responsibilities

• Provide general administrative and team support as needed.
• Participate in the development of resources, training guides, and communication materials.
• Occasional travel may be required.

Qualifications

• Bachelor’s degree in information systems, Data Analyst, Environmental Health & Safety, Business Administration or related field; or equivalent experience.
• 5+ years administering, configuring, or supporting web-based business applications (experience with Intelex, CMiC, or Procore preferred); 2+ years owning a core system or domain.
• Strong skills in application configuration (roles, templates, forms, workflows), release/UAT coordination, and data/analytics stewardship.
• Familiarity with identity/access (SSO, role-based permissions) and basic security/audit practices; able to partner with IT on reviews.
• Comfortable with no/low-code automation and BI/reporting tools; ability to read API/JSON docs.
• Data management / analytics experience including experience with Power Bi preferred.
• Familiarity with EH&S regulatory compliance requirements (OSHA, EPA, state/local) a plus.
• Strong organizational, problem-solving, and customer service skills.
• Excellent communication and interpersonal skills with the ability to assist users at all levels.
• Demonstrated ability to collaborate across departments and with external vendors.

Moss is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.