Banquets Supervisor

Job Description

What you’ll do

We are looking for a Banquets Supervisor to join the opening team at SLS Barcelona. Under the Guidance of the Banquets Assistant Manager responsible for supervising the team, ensuring the service is on point and solving any issue reported by the team.

• Provide warm, sincere and engaging service.
• Oversee the setup, execution, and breakdown of all conference and banqueting events, ensuring they run smoothly and efficiently.
• Ensure smooth, timely and efficient functioning of the Banqueting service.
• Ensure exceptional service and guest satisfaction, addressing any issues or complaints promptly and effectively.
• Ensures departmental adherence to, and awareness of Health & Safety standards
• Uphold the highest standard of internal and external customer service at all times.
• Ensure service is within the standards of SLS Barcelona.
• Work closely with other departments, such as housekeeping, kitchen, food and beverage, and front desk, to coordinate services and enhance the guest experience.
• Maintain high staff morale and team spirit within the department.
• Perform any and all other tasks as assigned.

Qualifications

What we are looking for...

• +2 years of experience in hospitality within food & beverage.
• Ability to multitask, work in a fast-paced environment and have a high-level attention to detail.
• Excellent verbal and written communication skills. Fluent in Spanish and English.
• You make people feel good - your team, guests and colleagues alike.  You make a positive impact.
• You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.
• You take ownership of important issues, solve problems, and make effective decisions.
• You learn quickly and adapt to SLS’s unique culture.
• You are humble and open to ideas. We leave our ego at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other and has fun along the way.