Variable Support Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Variable Support Manager (VSM) is the Liaison between our vendor business partners and the Facility Maintenance Team. The VSM is an extension of the Facility Manager when the facility manger is not available. The VSM is responsible for ensuring safe work practices of our vendors and facility team. This position is also responsible for occasional facilities supervisory coverage. The manager will ensure all work is done to JLL and client’s specifications and will ensure billing from vendor and to client is accurate.

Essential Duties and Responsibilities

• Directly support the Regional Contract Manager with on-going facility and team related responsibilities.
• Extension of site Facility Manager (FM). Responsible to attend meetings, financial reporting, employee management, labor matters, liaison between facility team and client when FM is not available, vacation et al.
• Deploy GMS principles amongst the teams.
• Snow removal and landscape management.
• Project Management (Plant grounds and Interior).
• Assists with receiving and dispatching of work requests to technical staff, vendors, or other services providers.
• Provides direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption.
• Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation.
• Work with team members to identify and respond to any financial or budgeting related issues.
• Helps support facility specific cost savings targets to contribute to the account achieving significant savings.
• Assists with the coordination and scheduling of maintenance activities.
• Assists management and staff with operational reporting, budgeting, financial systems and purchasing as necessary.
• Demonstrate leadership, responsiveness, and creativity in finding solutions for service delivery.
• Ensures appropriate follow up with customers, clients, vendors, and staff.
• Seeks to continuously improve processes, systems and overall client satisfaction
• Valid driver’s license is mandatory.

Skills and Qualifications Requirements

• 5+ years’ experience with Facility or Property Administration.
• Superior customer service skills and orientation.
• Ability to always maintain professionalism under stressful situations.
• Ability to plan and manage work under time constraints.
• Ability to multitask and work without direct supervision.
• Proficient in MS Office, and possess strong written, verbal and people skills.
• Strong organizational skills and collaborative style needed.
• Must be proficient at Excel Spreadsheets, and administrative capability of customizing administrative reports.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.