Scope of Responsibilities

• Hire, train, and lead a team of software implementation professionals
• Plan and allocate resources, monitor progress, and keep stakeholders informed through the deployment lifecycle
• Oversee the execution of customer engagements to drive product utilization using targeted engagement strategies
• Address and solve user needs through the use of Govini’s platform and creatively develop solutions to difficult user problems
• Capture client feedback, surface user problems, and elicit user requirements to support the evolution of the Govini platform; work with Product Management to ensure user feedback is integrated into the product roadmap
• Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate
• Help to drive and enable renewals and expansions, reduce churn, and drive new business growth through greater advocacy
• Provide leadership to a highly motivated and engaged team
• Be an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization

Qualifications

• U.S. Citizenship is required


Required Skills:
• Bachelor’s Degree or higher
• Expertise in national security, defense policy, federal budgeting, acquisition and procurement processes, government contracting, supply chains, and/or product management for public sector customers 
• Minimum of seven years of experience in customer success, public sector consulting, advisory services, software-as-a-service (SaaS) or subscription-based tools, information services, or data analytics
• Minimum 2 years of people management experience
• Proven excellence in interacting with DoD and/or national security senior leaders
• Strong written and oral communication skills, including strong presentation skills
• Knowledge of Federal organizations and functions, e.g. understanding organizational structures, hierarchies, and how to apply software product use cases to target stakeholders 
• Passionate about leading people and improving processes 
• Demonstrated aptitude to learn new technical content 
• Demonstrated excellence in analytical thinking, process development, and improvement, problem-solving, communication, delegation, and planning
• Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
• Proven ability to develop strategies, translate them into initiatives, and track successful delivery
• Willingness to work hard, be strategic, and do the right thing for the business


Desired Skills:
• Current possession of a U.S. security clearance, or the ability to obtain one with our sponsorship
• Experience in or exposure to the nuances of a startup or other entrepreneurial environment
• Master’s Degree preferred