Full-Time

Sr. Strategy & Operations Manager

Workforce Planning

Posted on 5/14/2024

Pinterest

Pinterest

5,001-10,000 employees

Visual inspiration platform with shopping features

AI & Machine Learning
Consumer Goods
Data & Analytics

Senior

Remote in USA

Required Skills
Communications
Excel/Numbers/Sheets
Requirements
  • 4+ years of relevant experience in capacity planning or financial reporting
  • Excellent communication skills
  • Demonstrated ability to analyze and interpret business and resource information
  • Experience in labor forecasting, budgeting, and resource modeling
  • Proficiency in Excel and workforce management principles
Responsibilities
  • Develop, test, and implement forecasts for contact volume and workforce metrics
  • Create and maintain capacity planning models
  • Determine headcount recommendations and hiring needs
  • Oversee agent schedules and monitor queue performance
  • Deliver accurate reports and dashboards
  • Organize and maintain operational data records
  • Collaborate with internal stakeholders
  • Investigate and share insights on corrective actions
  • Prepare and lead presentations
  • Drive improved budget and capacity management

The company provides a visual inspiration platform with search, save, and shopping features, leveraging visual search, image recognition, and recommendation algorithms to deliver personalized and curated content to users.

Company Stage

IPO

Total Funding

$2.9B

Headquarters

San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

14%

1 year growth

21%

2 year growth

47%

Benefits

Flexible and generous vacation and holidays

Global year-end paid company holiday closure

Comprehensive mental and physical health benefits for you and your family

Retirement plans that allow for tax savings

Fitness offerings

Personal and professional development resources

Adoption support, paid parental leave, egg freezing (in the US) and other family building benefits

Discounts and perks

Meals and snacks in the office

INACTIVE