Regional/Multi-Unit Restaurant Manager
Posted on 9/11/2023

201-500 employees

Jackson Township, NJ, USA
Experience Level
Desired Skills
Sales & Account Management
Operations & Logistics
  • Identify high level customer trends and create and implement solutions for improvement
  • Coach and develop General Managers on front of house, and courier operations, along with back of house, to ensure an elevated customer experience from food creation to delivery or pick-up
  • High School equivalent education level
  • Experience managing a P&L, food cost, and hitting labor targets
  • Excellent verbal, written, and communication skills
  • Lead by example and ensure accountability from team
  • Customer focused and happy to resolve customer complaints
  • Strong decision making and conflict resolution skills
  • Excellent time management skills
  • Ability to set goals and implement plans to achieve them
  • Ability to build a high functioning team dedicated to achieving common goals
  • Analytical savvy, ability to use data to make educated decisions
  • Comfort and ability to communicate effectively with executive team
  • P&L evaluation of each restaurant and identification of potential and existing issues within the unit operations
  • Ensure that General Managers adhere to sales forecasts, labor budgets, food cost budgets, inventory processes, payroll review and approval, and personnel documentation (new hire, terminations, leaves of absence, injuries, etc.)
  • Support General Managers with inventory management and food safety to ensure accuracy and efficiency; ensure employees are following procedures for shelf life and product dating
  • Develop a regional strategy plan that includes frequent reporting on sales, productivity, operational performance, labor, budget analysis, and customer satisfaction
  • Skilled at developing annual plans, setting initiatives, and budgets. Working with General Managers to achieve business objectives
  • Execute and assist in developing strategies for new restaurant openings
  • Create a positive working environment in your restaurants that results in high team member engagement and retention
  • Help develop and craft a smooth courier delivery experience
Desired Qualifications
  • Prior experience in a multi-unit restaurant management role, QSR multi-unit experience is a plus