Full-Time

IT Support Specialist

Confirmed live in the last 24 hours

xAI

xAI

1,001-5,000 employees

AI tools for research and information retrieval

Data & Analytics
AI & Machine Learning

Entry, Junior

Palo Alto, CA, USA + 2 more

More locations: London, UK | San Francisco, CA, USA

Category
Customer Success & Support
IT Support
IT & Security
Requirements
  • Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
  • 1+ years of experience in IT support, ideally within a tech or SaaS-focused company, supporting macOS, Windows, and ChromeOS.
  • Strong understanding of network configurations and troubleshooting across various platforms.
  • Excellent troubleshooting skills in environments running macOS, Windows, and ChromeOS.
  • Knowledge of security practices and protocols specific to each operating system.
  • Proficient in managing devices and software on all three mentioned OS platforms.
  • Exceptional communication and interpersonal skills to interact with users at all levels.
  • Strong problem-solving abilities and customer service orientation.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Ability to work evenings and weekends as needed.
Responsibilities
  • Provide first-level contact and convey resolutions to user issues via the help desk system or via in-person support for macOS, Windows, and ChromeOS platforms.
  • Troubleshoot and resolve hardware, software, and networking issues for end-users across different operating systems.
  • Support and train users on Rippling for HR management, GSuite for productivity, Slack for communication, and Tailscale for secure network access, ensuring compatibility and optimal performance on various OS platforms.
  • Manage user accounts, permissions, and access rights across supported systems on macOS, Windows, and ChromeOS.
  • Assist in the configuration, setup, and maintenance of IT hardware and software tailored to each OS environment.
  • Ensure all systems are up-to-date with the latest patches and security updates for each operating system.
  • Maintain accurate and current documentation for hardware and software configurations specific to macOS, Windows, and ChromeOS.
  • Develop and update user guides and FAQs for common IT issues across all supported platforms.
  • Track and report on IT issues, resolution times, and user feedback to improve service delivery.
  • Implement and enforce security protocols tailored to each OS to protect company data and infrastructure.
  • Educate staff on IT security best practices relevant to their operating system.
  • Participate in IT projects including rollouts of new applications, upgrades to existing systems, and transitions to new technologies, ensuring cross-OS compatibility.
  • Work with other IT team members to plan and execute these projects effectively.

x.ai develops AI tools aimed at enhancing research and information retrieval. Its main product, Grok, is designed to answer a variety of questions, including unconventional ones that other AI systems may not handle. Grok provides real-time knowledge, making it a useful resource for researchers, academics, and professionals who need quick access to relevant information. Unlike competitors, Grok stands out for its ability to suggest questions and provide nuanced answers, catering to users looking for both straightforward and complex insights. The goal of x.ai is to empower users by streamlining their research processes and fostering innovation through reliable information access.

Company Stage

Series C

Total Funding

$11.8B

Headquarters

Burlingame, California

Founded

2023

Growth & Insights
Headcount

6 month growth

295%

1 year growth

1072%

2 year growth

107800%
Simplify Jobs

Simplify's Take

What believers are saying

  • xAI raised $6 billion, boosting infrastructure and product development like Grok 3.
  • The demand for AI answering unconventional questions is growing, benefiting xAI's unique offerings.
  • AI-driven research tools are increasingly integrated with cloud platforms, enhancing xAI's accessibility.

What critics are saying

  • Increased competition from OpenAI and Anthropic could challenge xAI's market position.
  • Rapid expansion may lead to operational challenges and increased costs, affecting profitability.
  • Reliance on NVIDIA GPUs poses risks if supply chain disruptions occur.

What makes xAI unique

  • xAI's Grok offers real-time knowledge and answers unconventional questions, unlike competitors.
  • The company focuses on AI for scientific discovery, setting it apart from general AI firms.
  • xAI's platform adapts to user needs, enhancing personalized research experiences.

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