Full-Time

IT Support Specialist

Confirmed live in the last 24 hours

xAI

xAI

1,001-5,000 employees

AI tools for research and information retrieval

Data & Analytics
AI & Machine Learning

Entry, Junior

Palo Alto, CA, USA + 2 more

More locations: London, UK | San Francisco, CA, USA

Category
Customer Success & Support
IT Support
IT & Security
Requirements
  • Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
  • 1+ years of experience in IT support, ideally within a tech or SaaS-focused company, supporting macOS, Windows, and ChromeOS.
  • Strong understanding of network configurations and troubleshooting across various platforms.
  • Excellent troubleshooting skills in environments running macOS, Windows, and ChromeOS.
  • Knowledge of security practices and protocols specific to each operating system.
  • Proficient in managing devices and software on all three mentioned OS platforms.
  • Exceptional communication and interpersonal skills to interact with users at all levels.
  • Strong problem-solving abilities and customer service orientation.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Ability to work evenings and weekends as needed.
Responsibilities
  • Provide first-level contact and convey resolutions to user issues via the help desk system or via in-person support for macOS, Windows, and ChromeOS platforms.
  • Troubleshoot and resolve hardware, software, and networking issues for end-users across different operating systems.
  • Support and train users on Rippling for HR management, GSuite for productivity, Slack for communication, and Tailscale for secure network access, ensuring compatibility and optimal performance on various OS platforms.
  • Manage user accounts, permissions, and access rights across supported systems on macOS, Windows, and ChromeOS.
  • Assist in the configuration, setup, and maintenance of IT hardware and software tailored to each OS environment.
  • Ensure all systems are up-to-date with the latest patches and security updates for each operating system.
  • Maintain accurate and current documentation for hardware and software configurations specific to macOS, Windows, and ChromeOS.
  • Develop and update user guides and FAQs for common IT issues across all supported platforms.
  • Track and report on IT issues, resolution times, and user feedback to improve service delivery.
  • Implement and enforce security protocols tailored to each OS to protect company data and infrastructure.
  • Educate staff on IT security best practices relevant to their operating system.
  • Participate in IT projects including rollouts of new applications, upgrades to existing systems, and transitions to new technologies, ensuring cross-OS compatibility.
  • Work with other IT team members to plan and execute these projects effectively.

x.ai develops AI tools aimed at enhancing research and information retrieval. Its main product, Grok, is designed to answer a variety of questions, including unconventional ones that other AI systems may not handle. Grok provides real-time knowledge, making it a useful resource for researchers, academics, and professionals who need quick access to relevant information. Unlike competitors, Grok stands out for its ability to suggest questions and provide nuanced answers, catering to users seeking both straightforward and complex information. The goal of x.ai is to empower users by streamlining their research processes and fostering innovation through reliable data processing and analysis.

Company Stage

Late Stage VC

Total Funding

$10.8B

Headquarters

Burlingame, California

Founded

2023

Growth & Insights
Headcount

6 month growth

295%

1 year growth

1072%

2 year growth

107800%
Simplify Jobs

Simplify's Take

What believers are saying

  • xAI secured $12 billion in funding, boosting its competitive edge in AI.
  • Standalone app development for Grok enhances user engagement and accessibility.
  • Expansion of AI infrastructure supports advanced AI models and growth.

What critics are saying

  • Legal challenges from OpenAI and Microsoft could hinder xAI's development.
  • Potential backlash from academia due to Grok's 'spicy' question capabilities.
  • Dependence on X platform for Aurora feature may limit user base expansion.

What makes xAI unique

  • Grok provides real-time knowledge and answers unconventional questions, unlike other AI systems.
  • xAI's Aurora feature integrates AI with artistic tools for meme and text generation.
  • Grok's ability to evolve with user input makes it a dynamic research assistant.

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