Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

Your Role

The Customer Success Representative is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners. The Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers.

Responsibilities

Effectively manages renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue, as well as upsell and cross sell
Ensures customer success and goes above and beyond to ensure customer retention and satisfaction
Proactively monitors the funnel of expiring agreements, executes actions in a timely manner to ensure the continuation of assigned customers on maintenance agreements
Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements
Positively interacts and collaborates with customers, Veeam partners, and Veeam associates
Identifies and pursues maintenance reinstatement opportunities
Accurately records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
Achieves target quota

Requirements

2-4 years prior experience
Completed an undergraduate degree from an accredited college or university
Ability to work in a hybrid environment based in Alpharetta, GA
Fluent in both Portuguese & English
Excellent written and verbal communication skills
Math Skills (Basic statistics and terms)
Critical Thinking & Problem-Solving skills
Willingness to learn about technology
Proficiency in Windows or Microsoft Office
Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
Ability to work in a semi-autonomous and fast-paced environment
High-energy, motivated self-started prepared to handle high number of email communications and out-bound telephone calls

The salary range posted is On Target Earnings (OTE), which is inclusive of base and variable pay. When making an offer of employment, Veeam will take into consideration the candidate’s expectations, experience, education, scope of responsibility for the role, and the current market demands.

United States of America Pay Range

$59,000—$84,300 USD

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

Customer Success Representative

Veeam Software

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