Full-Time

Manager – Customer Experience

Confirmed live in the last 24 hours

Conde Nast

Conde Nast

Compensation Overview

$75k - $102k/yr

+ Bonus

Mid, Senior

New York, NY, USA

Category
Customer Experience & Support
Customer Experience
Connection
Connection
Connection
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Requirements
  • 2-5 years of experience in contact center management, vendor relations, or customer service operations
  • Bachelor's Degree
  • Customer-centric mindset
  • Exceptional written and verbal communication skills
  • Detail-oriented approach
  • Exceptional time management and organizational skills
  • Proficiency in Google Suite
  • Proven track record with telephony and CRM tools
  • Eagerness to adapt and learn about emerging tools and technologies
  • Willingness to travel up to 25% within the United States and internationally as required
Responsibilities
  • Oversee the dynamic landscape of our 3rd party Business Process Outsourcing (BPO's)
  • Forge partnerships with internal teams to craft innovative solutions
  • Lead the charge in managing key contact center metrics
  • Optimize processes to achieve outstanding results
  • Spearhead campaigns within the contact center and on-site
  • Collaborate with CX Leadership to elevate contact center processes
  • Navigate vendor relationships and serve as the main point of contact for escalations
  • Provide constructive feedback to vendors
  • Champion cross-functional communication
  • Collaborate with stakeholders to address customer pain points
  • Enforce cross-channel quality through remote monitoring and on-site visits
  • Pioneer best practices by conducting process reviews

Company Size

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Company Stage

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Total Funding

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Headquarters

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Founded

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Simplify Jobs

Simplify's Take

What believers are saying

  • Short-form video content is a growing opportunity for Conde Nast's digital strategy.
  • The podcast industry's growth offers expansion potential for Conde Nast's audio content.
  • AI-driven personalization enhances user engagement and retention for Conde Nast.

What critics are saying

  • Decline in print media consumption impacts traditional magazine sales for Conde Nast.
  • Increased competition from agile digital-native media companies challenges Conde Nast.
  • Rising ad-blocker usage reduces effectiveness of Conde Nast's online advertising revenue.

What makes Conde Nast unique

  • Conde Nast leverages AI-driven content personalization to enhance user engagement.
  • The company focuses on sustainability, appealing to environmentally conscious consumers.
  • Conde Nast collaborates with influencers to effectively reach younger audiences.

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Benefits

Paid Vacation

Hybrid Work Options

401(k) Company Match

Bupa Private Healthcare

Parental Leave

Wellness Program

Performance Bonus