Full-Time
Front Office Specialist
Posted on 9/30/2025
Concentra
5,001-10,000 employees
Occupational health services provider and clinics
No salary listed
Mechanicsburg, PA, USA
In Person
 Administrative & Executive Assistance (1) |
|---|
- High School Diploma or GED
- 6 months to 1 year of job-related experience
- Working knowledge of state-specific occupational medicine requirements preferred
- Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
- Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
- The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
- Demonstrated effective communication and interaction with employers, patients, providers, and other employees
- Demonstrated ability to maintain working relationship with all levels of employees
- Demonstrated excellent customer service skills
- Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications
- Ability to perform all aspects of front office operations
- Drive to achieve or exceed established service standards
- Greet patients and visitors
- Communicate wait times to patients and direct them accordingly
- Obtain authorization, as needed, to process patients for services
- Check in patients using appropriate patient management system
- Explain all required forms to patients and ensure proper completion of all paperwork
- Answer incoming telephone lines and direct the caller accordingly
- Contact patients regarding appointment reminders, rescheduling, or cancellations
- Check out patients in appropriate patient management system and distribute records
- File paperwork, medical records, and correspondence
- Maintain inventory of office supplies and printed forms
- Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms
- Follow HIPAA guidelines and safety rules
- Attend center staff meetings
- Participate in initial and ongoing training as required
- Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
- Assist Center Operations Director or other leader in managing daily administrative functions
- Assist in maintaining a neat, clean, and orderly appearance throughout the facility
- Use employer reporting tool to scan and distribute employer results and paperwork
- Review clinician transcriptions and enter applicable charges via internal charge entry system
- Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership
- Working knowledge of state-specific occupational medicine requirements preferred
Concentra provides occupational health services to employers and their workers. It operates a nationwide network of medical centers and onsite clinics offering occupational medicine, onsite health care, physical therapy, and telemedicine. Patients access care at Concentra centers or at workplaces, with clinicians coordinating tests, treatments, and rehabilitation to support workers’ health and safety. The company differentiates itself through its large, multi-site footprint (more than 520 medical centers and 130+ onsite clinics), a long track record (40+ years), and a strong emphasis on a patient-focused experience guided by its mission to improve the health of America’s workforce. Concentra’s goal is to improve the health of America’s workforce, one patient at a time, by delivering quality clinical care and a positive customer experience that leads to lifelong well-being.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Addison, Illinois
Founded
1978
Simplify's Take
What believers are saying
- Q1 2026 revenue grew 13.7% to $569.6 million, prompting raised FY26 guidance to $2.375 billion.
- Onsite clinics expanded to 411, creating high-margin direct employer relationships.
- Jason Cooper's hire accelerates AI-driven analytics for operational efficiencies.
What critics are saying
- Dr. John Anderson retires end-2026, disrupting clinical leadership continuity.
- Pivot Onsite $55 million acquisition integration fails, causing client attrition by Q4 2026.
- Athletico recaptures onsite contracts, eroding Concentra's network dominance in 2027.
What makes Concentra unique
- Concentra operates 628 occupational health centers and 411 onsite clinics across 47 states.
- Proprietary Concentra Telemed enables telemedicine for minor work injuries nationwide.
- Largest US occupational health provider by locations, serving 54,000 patients daily.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Paid Vacation
Paid Sick Leave
401(k) Retirement Plan
401(k) Company Match
Commuter Benefits
Company News
Concentra, a leading US occupational medicine provider, has opened a new medical centre in Tucker, Georgia, located at 4434 Hugh Howell Road. The facility will offer work injury care, physical therapy, drug testing, DOT physical exams and pre-placement services, including telemedicine through Concentra's proprietary Telemed platform. The expansion strengthens Concentra's presence in Georgia, providing another access point in DeKalb County. Dr Janet Cobb, senior vice president of medical operations, said the location will enable the company to reach more employers and deliver quality occupational health services to their workers. Concentra operates more than 625 locations nationwide and serves an average of 50,000 patients daily through 628 occupational health centres and 409 onsite clinics across 47 states.
Concentra, the US's largest occupational medicine provider, has acquired Reliant Immediate Care's assets in California from MBI Industrial Medicine. The acquisition includes three locations in the greater Los Angeles area, which will be rebranded as Concentra centres, whilst a fourth location will close and merge with an existing Concentra facility. The new centres will offer work injury care, urgent care, physical therapy, drug testing, DOT physical exams and other employer health services. Concentra's proprietary telemedicine platform, Concentra Telemed, will also be available for minor work injuries. The expansion strengthens Concentra's California presence as part of its network of over 625 locations nationwide. The company currently serves more than 50,000 patients daily through 628 occupational health centres and 409 onsite clinics across 47 states.
Concentra adds new medical center in Hialeah, Florida. ADDISON, Texas - (BUSINESS WIRE) - Concentra(R)(NYSE: CON), the nation's leader in occupational medicine, today announced the opening of a new medical center in Hialeah, Florida. The medical center, Concentra Hialeah, is conveniently located at 855 East 8th Avenue, Hialeah, Florida 33010. "Hialeah has shown great potential for Concentra," said Janet Cobb, MD, senior vice president of Concentra medical operations. "By optimizing our presence in Hialeah, we intend to serve more employers and provide greater access to care." Concentra will provide work injury care, physical therapy, drug testing, DOT physical exams, pre-placement exams, and other employer-related health services from its new location in Hialeah. Telemedicine for minor work injuries will also be available via Concentra Telemed(R), Concentra's proprietary telemedicine platform. Concentra has long been known as the premier provider of occupational health and urgent care services delivered through an extensive network of more than 625 locations nationwide. This expansion strengthens Concentra's growing presence in Florida and enables the company to more effectively meet the demand for comprehensive occupational health services in the region. Concentra offers quality, efficient medical care to meet the needs of employers and their employees at convenient times and locations. To explore Concentra's ever-expanding national footprint and to see a complete list of locations, visit www.Concentra.com. About Concentra Concentra is the largest provider of occupational health services in the United States by number of locations, with the mission of improving the health of America's workforce, one patient at a time. Its 13,000 colleagues and affiliated physicians and clinicians support the delivery of an extensive suite of services, including occupational and consumer health services and other direct-to-employer care, to more than 50,000 patients each day on average from 628 occupational health centers and 409 onsite health clinics at employer worksites in 47 states as of September 30, 2025. www.Concentra.com
Jason Cooper joins Concentra as Chief Data, Analytics, and AI Officer. Addison, TX - Concentra (NYSE: CON) recently announced the appointment of Jason Cooper as Chief Data, Analytics, and Artificial Intelligence Officer. In this role, he will ensure Concentra's data strategy and governance, technology enablement, and insight generation are aligned with enterprise growth priorities. "Selecting Jason as our Chief Data, Analytics, and Artificial Intelligence Officer represents the natural progression of Concentra's established foundation in data, technology, and innovation," said Keith Newton, Chief Executive Officer of Concentra. "His expertise and extensive experience will enable us to continue to operationalize data, optimize enterprise-wide analytics, and accelerate AI adoption." An experienced senior leader with over 25 years of experience leveraging data and technology, Cooper excels in driving significant business outcomes across private, for-profit, and nonprofit sectors. His experience includes roles serving L3-Communications, MATRIC, CVS Caremark, Cigna, Blue Cross Blue Shield plans, consulting with VC-and PE-backed firms, and most recently HMS and Paradigm Corp. "Concentra has always had a notable focus on data-driven outcomes, data governance, and digital connectivity," said Cooper. "I am excited to help build upon its significant background as an innovator and industry leader by championing the organization's data, analytics, and artificial intelligence efforts." Cooper is an active member of the Society for Information Management and a Fellow of the American College of Health Data Management. He also serves on the board of directors for Covenant HR and as an advisor to .406 Ventures' Data and AI executive council.
Concentra entered into a definitive agreement to acquire Pivot Onsite Innovations on April 21, 2025, for $55 million, implying a 0.9x price to forward revenue multiple and an 8.9x price to forward EBITDA multiple.