Full-Time

Workforce Resource Planning & Insight Lead

Xplor

Xplor

1,001-5,000 employees

Vertical SaaS with integrated payment processing

Data & Analytics

$75,000 - $90,000

Discretionary annual bonus

Senior

Louisville, KY, USA

Required Skills
SQL
Tableau
Requirements
  • Qualification by Industry Body (SWPP / The Forum)
  • Working knowledge of Teleopti/Calabrio/Genesys and AWS Connect
  • Advanced level knowledge - Business Intelligence/reporting tools including Microsoft SQL, SRSS, Power BI, Tableau/AWS Quicksight
  • 5+ years working in Analysis/Reporting/Workforce Planning Team
Responsibilities
  • Develop resource planning and short-term forecasting for Xplor in US/AUS/NZ
  • Develop a management information reporting framework
  • Deliver reports and insights that drive the appropriate action to move the business forward
  • Identify trends and detail areas for potential improvement
  • Work proactively with revenue owners to improve the quality, consistency and transparency of financial information and forecasts
  • Lead, support and contribute to daily, weekly, and monthly service and headcount planning meetings
  • Undertake the analysis of operational performance data and management information
  • Contribute expert input to the decision-making processes

Xplor Technologies distinguishes itself as a leader in providing vertical-specific SaaS solutions by seamlessly integrating embedded payments and Commerce Accelerating Technologies, tailored to enhance the operational efficiency of everyday life businesses. Their robust global payment processing platform has demonstrated significant market penetration, serving over 78,000 customers and handling upwards of $36 billion in transactions in 2022 alone, which underscores their capability in managing high-volume, complex financial activities. The company's commitment to simplifying recurring daily activities through smart software solutions positions Xplor as a key facilitator in strengthening business-customer relationships across diverse service industries.

Company Stage

N/A

Total Funding

N/A

Headquarters

Creve Coeur, Missouri

Founded

2022

Growth & Insights
Headcount

6 month growth

12%

1 year growth

43%

2 year growth

102%