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Sr. Director

Government Solution Architect

Confirmed live in the last 24 hours



501-1,000 employees

Cloud-based digital transformation for governments

Data & Analytics
Robotics & Automation
Government & Public Sector
Consumer Software
Enterprise Software
Social Impact
Real Estate


Remote in USA

Customer Success Management
Sales & Account Management
Required Skills
  • Bachelor's degree in Business Administration, Marketing, Communications, Computer Science, or a related field.
  • Relevant certifications in customer success, project management (e.g., PMP), or industry-specific credentials are advantageous.
  • 10+ years of experience in customer success, account management, or a related field.
  • Deep industry, product, and customer knowledge enabling leadership of teams in translating broad strategic plans into actionable customer and organizational deliverables.
  • Proficiency in licensing, service requests, work orders, business licensing, right-of-way management, asset management, and land management.
  • Familiarity with Enterprise Software Customer Success Engagement Models.
  • Business and Technical Acumen: Ability to differentiate between business and technical requirements and educate stakeholders on aligning customer needs with optimal solutions.
  • Skill in leading meetings and managing diverse stakeholder audiences effectively.
  • Expertise in account farming, including identifying licensing and delivery opportunities and collaborating with sales teams throughout the deal lifecycle.
  • Proficiency in handling challenging situations with diplomacy and tact.
  • Exceptional listening and presentation skills.
  • Ability to influence customers' change management needs related to workflow and business processes, leveraging industry best practices and case studies.
  • Strong proficiency in presentation delivery.
  • Lead the team serving as the liaison between Accela and its top 20 major accounts.
  • Collaborate with customers to create a 5-year plan and conduct quarterly business reviews to track execution and plan adjustments.
  • Partner closely with the sales team to operationalize the joint 5-year plan into an actionable Accela strategy aligned with customer needs.
  • Collaborate with the product organization to identify and address gaps in the Accela roadmap to meet customer requirements.
  • Support the sales team in achieving sales targets with major accounts.
  • Coordinate with the support organization to prioritize communication and follow-up based on the 5-year plan and opportunities.
  • Contribute to the design of program frameworks, KPIs, plan templates, and the QBR process.
  • Ensure alignment of the high-level vision approved at the Executive Team level.

Accela provides a unified cloud suite designed for government agencies, enabling digital transformation and efficient service delivery. The platform incorporates consumer-like experiences, data sharing, and robust security measures to drive rapid and effective government modernization.

Company Stage


Total Funding



San Ramon, California