UrbanStems is a modern floral and gifting company designed for thoughtful people. Founded in 2014 in Washington, DC, UrbanStems has become a leader in the space with our expressive bouquets, plants, and gift options. From coast-to-coast next-day delivery to same-day courier service in NYC and DC, we are helping people stay connected. 

Named one of Inc. 500’s fastest-growing companies in 2019, UrbanStems has launched brand partnerships with Vogue, Bumble, JCrew, and more. We offer a collaborative and open working environment with ample opportunity to grow and learn.

We’re looking for a Production Supervisor to provide daily supervision to the dried bouquet receiving and production team. Ensure quality control processes are followed and that inventory quality is upheld to UrbanStems’ standards. Provide managerial support to our Quality Control Lead in continuing the growth of our Floral & Non-Floral categories. The Production Supervisor will also support the product and supply chain management functions.

Responsibilities 

• Direct team and provide support where needed to ensure daily production schedules are met for the dried product line
• Receive and quality check inbound products against dried product spec documentation
• Collaborate with the Quality Associates & Warehouse Managers on defining weekly receiving and production schedules, and defining labor needs based on forecasted weekly volumes
• Train and monitor production line employees to maintain production quotas. Manage and provide guidance to the Floral & Non-Floral Quality Leads
• Understand customer needs and requirements to develop and implement effective quality control processes. Identify and test new consumer products or floral care technologies. 
• Devise and review specifications for new products or processes, including stem-level QC specifications based on feedback from the designer, SCM, and vendors
• Maintain record-keeping, including daily updating of quality control summary databases and yield rates for production
• Work with Category Manager to upkeep the supplier control program, documents, and records
• Regularly review vendor performance with the product and supply chain teams, providing guidance on corrective action for underperforming vendors
• Actively participate in process improvement; assist in the ongoing development, documentation, and execution of processing and quality control procedures

Qualifications 

• 1-2 years of floral experience in a leadership role (preferred) 
• Empathy, patience, and attention to detail are your personal touchstones
• Self-starter with strong communication, collaboration, and interpersonal skills
• Demonstrated prior team management experience
• You’re a data-driven problem solver; you see patterns and like to dig into the data to find the why
• Strong ability to prioritize multiple projects and quickly adapt in an evolving environment
• You collaborate and communicate well across a fast-moving and dynamic organization
• Background in Excel/Google Sheets

At UrbanStems, we’re proud of our commitment to diversity, equity, and inclusion, and we pride ourselves on hiring individuals that share our passion for enacting real change. Come join our team of talented and unique individuals, where authenticity is encouraged and celebrated. We welcome and employ individuals regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal-opportunity employer.

We know the environment we’ve created at UrbanStems is a place to grow. If you don’t possess every single requirement you see on this posting, but think you’d thrive in this role, we encourage you to apply today.