Social & Community Services (2)

Company Overview:

Dyne Therapeutics is focused on delivering functional improvement for people living with genetically driven neuromuscular diseases. We are developing therapeutics that target muscle and the central nervous system (CNS) to address the root cause of disease. The company is advancing clinical programs for Duchenne muscular dystrophy (DMD) and myotonic dystrophy type 1 (DM1) as well as preclinical programs for facioscapulohumeral muscular dystrophy (FSHD), Pompe disease and multiple DMD mutations. At Dyne, we are on a mission to deliver functional improvement for individuals, families and communities. Learn more at https://www.dyne-tx.com/, and follow us on X, LinkedIn and Facebook.

Role Summary:

The Dyne Care Partner (DCP) is a field-based member of the Patient Access and Education team who supports patients, caregivers, healthcare providers, and infusion centers throughout the treatment journey. The Dyne Care Partner provides education, reimbursement support, and care coordination to help patients initiate and maintain therapy, while partnering cross-functionally to remove access barriers and support continuity of care. This role serves as a trusted point of contact and ensures all activities are conducted in accordance with Dyne policies, regulatory requirements, and ethical standards. This is a non-promotional role within the commercial organization.

This is a field-based position. Candidates must reside within the assigned territory and within reasonable driving distance of a major commercial airport capable of supporting frequent regional and national travel.

Primary Responsibilities include:

Patient & Caregiver Support

Serves as a primary point of contact for patients and caregivers throughout the treatment journey
Provides individualized education on disease state, therapy, and treatment expectations using approved materials
Conducts proactive outreach to identify support needs and address access or adherence barriers
Coordinates support services and resources to assist patients and caregivers
Builds trusted relationships through empathetic, patient-centered communication
Educates on proper product storage, handling, and administration

Reimbursement & Access Support

Provides education on reimbursement processes to patients, caregivers, healthcare providers, and infusion centers
Supports understanding of prior authorizations, appeals, denials, reauthorizations, and site-of-care requirements
Identifies reimbursement and access challenges and facilitates appropriate escalation through approved channels
Supports continuity of care during insurance changes, site-of-care transitions, and reauthorization events

Healthcare Provider & Infusion Center Engagement

Builds and maintains relationships with healthcare providers, office staff, and infusion partners
Provides education on patient support services, reimbursement processes, and available resources
Supports infusion center readiness, including product handling, storage, preparation, and administration requirements
Serves as a reimbursement and access resource within the assigned geography

Collaboration & Compliance

Partners with HUB services, specialty pharmacies, infusion providers, and internal stakeholders to support patient access and continuity of care
Maintains accurate and timely documentation in approved systems
Ensures compliance with all regulatory, privacy, and company requirements
Identifies and appropriately reports adverse events, product complaints, and privacy incidents

Education and Skills Requirements:

Bachelor’s degree in nursing, social work, or a related healthcare field preferred
RN, Social Worker, or equivalent healthcare experience preferred
8+ years of healthcare or related experience, including 5+ years of directly relevant experience in patient services, reimbursement, case management, field education, specialty pharmacy, or care coordination
Experience supporting specialty, rare disease, or infused/provider-administered therapies preferred
Working knowledge of payer coverage, reimbursement pathways, and access processes (e.g., prior authorizations, appeals, denials)
Demonstrated ability to build relationships across patients, caregivers, healthcare providers, and cross-functional teams
Strong communication, organizational, and problem-solving skills
Ability to work independently in a field-based environment
Ability to operate effectively in a dynamic environment requiring responsiveness and adaptability
Ability to travel extensively within assigned geography (up to 50–80%)
Flexibility to support patient and provider needs outside standard business hours, including evenings, weekends, and holidays as required
Ability to respond to time-sensitive patient access and treatment coordination needs in a compliant and professional manner
Demonstrated accountability and sound judgment in managing urgent or complex patient situations
Maintains a patient-first mindset during critical treatment milestones, including therapy initiation, infusion scheduling, access challenges, and treatment interruptions

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MA Pay Range

$190,000—$225,000 USD

The pay range reflects the base pay range Dyne reasonably expects to pay for this role at the time of posting. Individual compensation depends on factors such as education, experience, job-related knowledge, and demonstrated skills.

The statements contained herein reflect general details as necessary to describe the principles functions for this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance workload.

Dyne Therapeutics is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

MA Pay Range 190000 - 225000 USD

Care Partner

Dyne Therapeutics

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