Full-Time
Solution Expert
Posted on 9/12/2025
360Learning
201-500 employees
B2B AI-powered corporate learning platform
No salary listed
Paris, France + 1 more
More locations: Remote in France
Remote
 Consulting (1) |
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- 3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager)
- Previous deployment experience of SaaS products, ideally HR related
- Project management skills
- Good understanding and experience working with APIs, SSO configuration & troubleshooting
- Solution-oriented, client-first mindset in everything you do
- Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders
- Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations
- Fluent French and B2 level or equivalent English
- Onboard new customers by understanding and documenting client use cases and requirements and translating them into setup and configuration of the 360Learning platform
- Follow customer portfolio along their contract to increase product adoption, as well as to deliver solutions complementary to the Product
- Support integration efforts with large and strategic accounts including new integrations (such as flat files and APIs) and third-party applications, restructure the platform, conduct solution audits, and provide advanced guidance to maximize the benefits of the product
- Within 1 month, Become a Trello expert through our onboarding process
- Within 1 month, Understand our product offering through training
- Within 1 month, Master our platform and be able to support clients on basics requests through ticketing
- Within 3 months, Take ownership of your primary client, while supporting a small portfolio of additional clients as needed
- Within 3 months, Start to answer questions coming from your primary client and others
- Within 3 months, Support the Customer Success partner on functional and technical questions
- Within 3 months, Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshooting
- Within 6 months, Be able to pitch the value of the 360Learning platform
- Within 6 months, Develop repeatable and scalable processes to improve project quality and delivery
- Within 6 months, Support your customer along their contract from an expertise standpoint
- Within 6 months, Deliver Professional Services to your customer base
- Within 12 months, Onboard another Solution Expert
- Within 12 months, Contribute to our knowledge base to share best practices and lessons learned
- Within 12 months, Work with our partner ecosystem to strengthen the services proposed to our clients
- Within 12 months, Deliver platform audits to clients
- Within 12 months, Deliver professional services proposed in our Professional Service catalogue
- Enthusiasm for our culture explained here
360Learning provides a B2B corporate learning platform that uses AI and collaborative features to turn internal experts into learning and development partners. It automates mandatory training, streamlines onboarding, and offers scalable one-on-one video coaching, especially for sales teams, with frontline training accessible on any device. Differentiators include leveraging internal experts for content, scalable coaching, and practical training workflows, backed by ISO 27001 data security and GDPR compliance, plus Gartner Market Guide recognition. The goal is to help businesses upskill their workforce quickly within their organization while fostering collaborative learning and strong security.
Company Size
201-500
Company Stage
Grant
Total Funding
$244.3M
Headquarters
New York City, New York
Founded
2013
Simplify's Take
What believers are saying
- Chris Bondarenko appointed CRO scales North America from $10M to $100M ARR.
- €1.8M French grant expands AI team for skills gap identification.
- SkillsGPT launches first in GPT Store for skills-based L&D.
What critics are saying
- Docebo leverages Bondarenko's knowledge eroding 360Learning's US sales.
- Workday's 2026 AI enhancements cause 20-30% enterprise churn.
- Degreed's superior ontology captures 15-25% mid-market revenue.
What makes 360Learning unique
- AI Companion enables conversational search across courses and SME expertise.
- Integrates with Workday for AI-powered Academies and two-way HCM syncing.
- Transforms documents into interactive courses in seconds via AI authoring.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Unlimited Paid Time Off
Paid Sick Leave
Paid Holidays
Flexible Work Hours
Remote Work Options
Parental Leave
Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↑ 0%2 year growth
↓ -1%360Learning integrates with Workday Learning to transform enterprise learning experiences. NEW YORK & PARIS & LONDON - (BUSINESS WIRE) - 360Learning, the AI-powered collaborative learning platform that enables organisations to upskill from within, is announcing the integration of its Learning Experience Platform (LXP) into Workday's Learning platform. Through this integration, 360Learning will enable enterprise organizations to launch AI-powered collaborative learning Academies and help deliver timely upskilling to all learners. Workday Learning customers can now leverage internal subject-matter experts to create impactful training in minutes using 360Learning's AI-powered authoring tools - a process that previously took months. Benjamin Marchal, CEO at 360Learning, said: "This partnership helps support career and company growth, enabling learning teams to build programs that meet today's speed of business. By empowering internal experts with AI-powered authoring tools and collaborative learning capabilities, organizations can preserve and distribute proprietary knowledge to increase the impact of their L&D investment." Automatic two-way syncing between Workday Human Capital Management (HCM) and 360Learning helps reduce administrative overheads while supporting updates of user data and performance metrics. Learners have anytime access to expert-led upskilling that helps fit learning into everyday workflows, including via 360Learning's top-rated mobile app. As a Workday Innovation Partner, 360Learning offers a Design Approved solution, enhanced support, and exclusive resources. The integration extends learning enterprise-wide through streamlined user provisioning, branded Academies, and accessible dashboards for customers and partners. For more information on the 360Learning platform, visit the Workday Marketplace. About 360Learning 360Learning is the AI-powered learning platform that combines LMS and LXP capabilities to scale skills development for mid-size and enterprise companies. Leverage collaborative learning to turn internal expertise into just-in-time learning for onboarding, compliance, and more, powering employee, customer, and partner growth. Trusted by industry leaders like Safran, Cognizant, Bally's Corporation, Duolingo, and Smile Brands. To find out more, please visit www.360learning.com
360Learning unveils AI Companion to revolutionize corporate learning.
And, after reaching 6,400 professionals certified with its AI for L&D Certification, 360Learning launched the L&D Performance Academy, providing free ATD-accredited pathways for professionals to upskill in AI and L&D business strategy.
360Learning wins €1.8M French Government grant to power AI skills-based learning.
Europe is facing a growing skills shortage, projected to cost businesses over €1.2 trillion by 2030. About two-thirds of EU small and medium-sized enterprises struggle to find workers with the necessary skills, particularly in critical fields such as healthcare, software development, cybersecurity, and finance. Traditional one-size-fits-all training approaches are increasingly inadequate for the rapidly evolving needs of today’s workforce, threatening business competitiveness and agility.In an exclusive interview with TFN, 360Learning, Europe’s leading corporate learning platform serving over 2,500 customers worldwide, describes the challenge: “Capturing and sharing the knowledge and skills employees, customers, and partners need to succeed is an ever-growing challenge in today’s business environment. Whether onboarding new employees, upskilling customer-facing teams, or training customers, organisations turn to 360Learning to streamline the entire learning & development process, from course creation to content delivery to skill development insights.”The Paris-founded company has just received a €1.8 million grant from the French government’s France 2030 innovation strategy. This funding will accelerate the development of its AI-based skills learning technology by expanding its team of software engineers and machine learning specialists in Paris. The goal is to build systems that rapidly identify skill gaps and deliver personalised training solutions with measurable outcomes.CEO Benjamin Marchal emphasises AI’s potential: “This support recognises AI’s transformative potential