Specialty Client Management Executive TPA

Anticipated End Date:

2025-11-26

Position Title:

Specialty Client Management Executive TPA – Dental

Job Description:

Specialty Client Management Executive TPA – Dental

Location: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. The ideal candidate will reside in the Central or Mountain standard time zone. Alternate locations may be considered. 

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Specialty Client Management Executive TPA – Dentalwill be responsible for managing a business-to-business (B2B) client partnership within the Specialty Benefits portfolio, which includes dental, vision, life, disability, and worksite benefits. This role entails working as a Third Party Administrator (TPA) to oversee complex, federally regulated benefits and manage a membership population of up to 2 million members, with a revenue of $500 million.

How you will make an impact:

• Client Relationship Management:  Serve as the primary liaison for a large, high-profile client building and sustaining trusted, strategic relationships with senior and executive client stakeholders.

• Executive Communication:  Represent the client’s voice to our leadership team, and effectively communicate organizational strategy, initiatives, and results to organizational leaders and executives.

• Issue Resolution and Escalation:  Take full ownership of complex issues, driving cross-functional teams to resolve them quickly and transparently.  Anticipate challenges before they impact the client.

• Strategic Partnership:  Work with the client to understand evolving business needs and align our products, capabilities and teams to support their long-term strategic growth. Develop strategies promoting growth, retention, and regulatory compliance.

• Performance and Accountability:  Develop and monitor KPIs, service delivery, contractual commitments and compliance, ensuring results meet or exceed client expectations.  Monitor and improve member and provider satisfaction to KPIs.

• Problem Solving and Innovation:  Identify areas for improvement, propose solutions, and lead initiatives to enhance the client’s experience. Interpret client expectations and business needs seeking clarity and guidance when required.

• Internal Leadership:  Partner with internal functional leaders to ensure seamless service delivery and alignment on client priorities.  Seek client-centric solutions including business and technology.

• Portfolio Management:  Execute and initiate business and technology projects with oversight, interpret complex and detailed requirements, manage the client portfolio to the client contract and regulatory requirements.

• Willingness to travel up to 20% of the year with seasonal travel.

Minimum Requirements:

Requires a BA/BS and a minimum of 7 years of experience in strategic sales and/or account management; or any combination of education and experience that provides an equivalent background.

Preferred Skills, Capabilities and Experiences:

• Demonstrated success navigating senior executive discussions and building trusted relationships at the C-suite level preferred.

• Strong record of resolving complex issues in pressure situations while maintaining client satisfaction preferred.

• Exceptional communication and presentation skills, with the ability to tailor messaging for executive level conversations preferred.

• Proven ability to lead through influence in a matrixed environment, driving accountability across diverse teams preferred.

• Analytical and Strategic thinker able to interpret data and translate insights into actionable recommendations preferred.

• Prior healthcare experience preferred.

• Dental product knowledge preferred.

• Broad-based knowledge of healthcare operations preferred.

• Prior associate leadership either form or informal preferred.

For candidates working in person or remotely in the below location(s), the salary* range for this specific position is $145,904 to $182,380.

Locations: Colorado, Illinois, Minnesota.

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company.  The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Job Level:

Director Equivalent

Workshift:

Job Family:

SLS > Sales - Field

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.