HRIS Support Specialist

The HRIS Support Specialist plays a vital role in enabling Liberty University to optimize the Workday Human Capital Management (HCM)/HRIS system and drive business value. This position serves as front-line production support for Workday and other HR systems, ensuring smooth day-to-day operations and timely issue resolution.

In addition, this hybrid role supports HR Communications and Branding by creating Workday focused content that is high-quality, visually consistent content, including videos, graphics, and digital resources that strengthen HR’s ability to engage employees and represent Liberty University’s brand. This role will also design and deliver engaging, accessible training materials such as Canvas-based courses, on-demand video tutorials, and interactive guides that support system usage.

The HRIS Support Specialist collaborates closely with HR leaders to identify Workday training needs, translate complex processes into user-friendly content, and foster a culture of continuous learning and improvement.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

HRIS Support

• Provide production support for Workday and other HR technologies, troubleshooting issues and ensuring timely resolution.
• Act as first line of support for technical issues, investigating issues, finding solutions and escalating to appropriate HRIS contacts
• Manage and respond to support tickets related to security permissions and HR systems.
• Guide end-users on Workday security permissions and provide recommendations on permission assignments within supervisory organizations.
• Participate in data management activities to maintain accurate, usable HR data.
• Communicate Workday updates and impactful system changes to end users
• Maintain a hands-on, technical role with excellent knowledge of human resources business processes and data.

Training & Communications

• Develop, maintain, and continuously improve Workday training materials that support HR processes and technologies, as well as align with the HR brand.
• Create engaging content such as user guides, video tutorials, e-learning modules (Canvas courses), and reference documentation tailored to diverse audiences.
• Help maintain HR intranet pages and digital content to ensure accuracy, clarity, and engagement.
• Strictly adheres to Liberty University policies, representing the University in an exemplary manner.
• Works effectively as a team member, embracing and fostering LU’s mission

SUPERVISORY RESPONSIBILITIES  

No supervisory responsibilities.

QUALIFICATIONS AND CREDENTIALS

Education and Experience

• Experience in video content creation, graphic design, or digital media production.
• Experience in Human Resources Operations
• Strong communication and presentation skills
• Strong analytical skills and attention to detail
• Strong customer service ability
• Strong troubleshooting and problem-solving ability
• Minimum of bachelor’s degree in Business, Information Systems, or comparable program.
• Proven ability to work with diverse groups of stakeholders

Tier 1

• At least 1 year working with enterprise business systems

Tier 2

• At least 3 years working with enterprise business systems

ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB

Communication and Comprehension

• Ability to effectively communicate both verbally and in writing to convey clear, well-articulated information.
• Ability to craft technical and HR content in a user-friendly, visually engaging way.
• Proficiency with digital design tools (e.g., Canva, Adobe Creative Suite, or comparable platforms).
• Ability to craft training materials and documentation in a way that makes material digestible to non-technical users.
• Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner.
• Possess public communication skills that allow professional representation of Liberty University to a variety of business, government and community customers and associates.
• Strong organizational skills.
• Computer and scheduling skills.

Problem Solving

• Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.

Physical and Sensory Abilities

• Required to travel to local and campus locations.

• May be required to sit to perform deskwork or type on a keyboard.
• Regularly required to hear and speak in order to effectively communicate orally.
• Regularly required to stand, walk, and climb stairs to move about the campus.
• Handle materials, reach overhead, kneel or stoop in order to conduct business.
• Regularly lift 10 or fewer pounds.

WORKING CONDITIONS

Work Environment

The working environment in which one will typically perform the essential functions of this position is a climate-controlled setting.  It is well lighted and the noise level is moderate.  Working environment also includes facilitation of events outdoors occasionally.    

Driving Requirements

Use of one’s personal vehicle (or LU vehicles) may be required for travel in the performance of the essential functions of this position.  Proof of a valid Virginia driver’s license, an acceptable DMV record, and liability insurance is required.

Target Hire Date

2025-12-15

Time Type

Full time

Location

Hybrid

The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.