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Smb Account Executive (Us East)
Posted on 2/2/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Agile
Customer Service
Development Operations (DevOps)
Git
Management
Marketing
Sales
Requirements
  • Excellent spoken and written English
  • You are obsessed with making customers happy. You know that the slightest trouble in getting started with a product can ruin customer happiness
  • Affinity with software and the software development process
  • Passionate about technology and learning more about GitLab
  • 3+ years experience in sales, marketing, or customer service
  • Experience with CRM and email automation software is highly preferred
  • An understanding of B2B software, Open Source software, and the developer product space is preferred
  • Be ready to learn how to use GitLab and Git
  • You share our values, and work in accordance with those values
  • Ability to use GitLab
Responsibilities
  • Experience managing an inbound request queue and assisting prospects and customers with online chat, email, and phone correspondence
  • Familiarity with the needs of software development and IT operations teams
  • Basic understanding of application lifecycle management including the technology commonly used in application lifecycle management
  • Basic understanding of DevOps practices, including the cultural shift it represents and the benefits to building and shipping software upon adopting those practices
  • Experience in a role that puts customer needs above all else
  • Product demo experience
  • Working knowledge of software development methodologies such as Waterfall, Agile, and Conversational Development
  • Comfortable with frequent client phone calls to explain hard-to-understand concepts and deployment options
GitLab

1,001-5,000 employees

Repository hosting manager tool
Company Overview
It is GitLab's mission to make it so that everyone can contribute. When everyone can contribute, users become contributors and greatly increases the rate of innovation.
Benefits
  • Spending Company Money
  • Equity Compensation
  • Life Insurance
  • Financial Wellness
  • Paid Time Off
  • Growth and Development Benefit
  • GitLab Contribute
  • Business Travel Accident Policy
  • Immigration
  • Employee Assistance Program
  • Incentives
  • All-Remote
  • Part-time contracts
  • Meal Train
  • Fertility & Family Planning
  • Parental Leave
Company Values
  • Collaboration: To achieve results, team members must work together effectively.
  • Results: We do what we promised to each other, customers, users, and investors.
  • Efficiency: Working efficiently on the right things enables us to make fast progress, which makes our work more fulfilling.
  • Diversity, Inclusion, and Belonging.
  • Iteration: We do the smallest thing possible and get it out as quickly as possible.
  • Transparency: Be open about as many things as possible.