Wellness Coach

How Protera Health recruits:

• All Protera Health recruiting comes from an @http://proterahealth.com email address.

• We do not use any other domain. We will never ask you for payment, bank details, a Social Security number, or a copy of your ID before a written offer is made.

• Interviews are scheduled through Google Meet, never through Microsoft Teams.

If you receive a message claiming to be from Protera Health from any other domain, do not reply and do not join the meeting. Forward it to [email protected] and we will confirm.

Wellness Coach (Remote)

Position Highlights

Join an exciting team helping patients overcome back, neck, and joint pain. As a Wellness Coach, you will serve as a trusted guide throughout the patient journey–acting as a liaison between patients and the multidisciplinary care team while providing education, support, and accountability every step of the way.

Full-Time

Fully Remote

Overview

Protera Health is seeking a dedicated Wellness Coach to join our multidisciplinary clinical team, helping patients navigate their musculoskeletal (MSK) care journey through synchronous virtual visits and ongoing asynchronous support.

This position offers the opportunity to work alongside physicians, advanced practice providers, and physical therapists as an integral member of the care team. You will build meaningful relationships with patients while contributing to an innovative healthcare startup that is transforming orthopedic care.

About Protera Health

Protera Health is a pioneering health-tech startup transforming the delivery of musculoskeletal (MSK) care. Our mission is simple: treat patients as we would our own loved ones. Founded by orthopedic surgeons and value-based care experts, we tackle major challenges in healthcare by integrating a holistic, multidisciplinary approach with patient tracking technology.

We empower patients through education, personalized home exercise programs, and real-time communication with care teams. Our goal is to help individuals with back, neck, and joint pain regain function, reduce pain, and improve their quality of life while also reducing unnecessary healthcare utilization and cost.

Position Summary

As a core member of our Clinical team, you will serve as a primary point of contact for patients throughout their care journey. During synchronous virtual visits, Wellness Coaches promote engagement, accountability, and patient education. Between visits, you will provide ongoing asynchronous support, serving as the liaison between patients and the multidisciplinary care team to ensure timely communication, coordinated care, and successful navigation of individualized treatment plans.

You will collaborate closely with physicians, advanced practice providers, physical therapists, and fellow Wellness Coaches to deliver exceptional, coordinated care.

This role is ideal for someone who is compassionate, highly organized, self-motivated, and energized by working in a fast-paced startup environment where initiative, adaptability, and continuous improvement are valued.

Key Responsibilities

• Serve as a trusted guide and primary point of contact throughout each patient’s care journey.

• Conduct virtual coaching visits to educate, motivate, and support patients in achieving their health goals.

• Reinforce individualized care plans developed by the multidisciplinary clinical team.

• Promote adherence to prescribed home exercise programs while providing education and resources that support healthy lifestyle behaviors.

• Identify barriers to patient engagement and develop strategies to improve participation and outcomes.

• Monitor patient progress and communicate clinical concerns or changes to the appropriate members of the care team.

• Provide education on topics including pain science, nutrition, sleep, ergonomics, stress management, behavior change, and other wellness strategies that support musculoskeletal health.

• Collaborate closely with the multidisciplinary care team to optimize patient outcomes.

• Participate in clinical discussions, quality improvement initiatives, and operational projects as assigned.

Who You Are

• Passionate about helping patients improve their health through education, motivation, and accountability.

• An exceptional communicator who builds trust and meaningful relationships with patients.

• Organized, detail-oriented, and capable of managing a dynamic patient caseload.

• Comfortable working independently while thriving in a collaborative team environment.

• Proactive, adaptable, and willing to take initiative beyond day-to-day responsibilities.

• Motivated by healthcare innovation and excited to help shape a growing organization.

Required Qualifications

• Health Coach Certification

• Minimum of 2 years of experience in a patient-facing healthcare role.

• Experience delivering virtual care or telehealth services.

• Experience working within a multidisciplinary healthcare environment.

• Experience providing high-volume, one-on-one patient interactions.

• Excellent communication, organizational, and time-management skills.

• Demonstrated ability to educate, motivate, and build rapport with patients.

• Comfortable using technology and learning new digital health platforms.

• Reliable high-speed internet and a quiet, professional remote workspace.

Preferred Qualifications

• Board Certified Health and Wellness Coach (NBC-HWC)

• Degree in Exercise Science, Kinesiology, or related field

• Experience in musculoskeletal or orthopedic care.

• Experience in digital health or a healthcare startup environment.

Logistics

• Fully Remote

• Full-Time

• Must reside within United States

Benefits

• Fully remote position with the flexibility to work from home

• Equity options to share in the company’s growth

• Healthcare benefits

• Paid Time Off (PTO)

• Separate Sick Time

• 401(k)

• Opportunity to make a meaningful impact by improving the lives of patients every day while helping shape the future of virtual musculoskeletal care

Note: This job description is not intended to be exhaustive and may evolve based on the needs of the organization. Protera Health is an equal opportunity employer committed to fostering an inclusive workplace where every employee is treated with dignity and respect.