Vice President - Client Partner

The Role:

Unlock Health is seeking a passionate and results-driven VP, Client Partner to join our integrated marketing client experience team.  This individual will lead a complex book of client business where deliverables range from brand strategy, creative development & production, media planning & buying, analytics, digital transformation & consultancy and website maintenance/redesigns.  This leader plays a vital role in managing client relationships, ensuring strong strategic guidance, executing engagements flawlessly, mentoring internal team members, and driving growth.  The ideal candidate will have a good understanding of account management process and principles, our clients’ business needs, and experience leading integrated marketing strategies & campaigns.

What You’ll Do:

• Accountable for a book of business of 6-8 client accounts which can vary dependent on size and complexity
• Leads and mentors 2-5 account team members
• Responsible for owning relationships with clients, ensuring goals are met and revenue growth targets are achieved
• Utilizes experience and skills to engage in high-level client interactions, strategic planning, account growth strategies and ensures team’s adherence to best practices and performance standards
• Possesses fluency when it comes to representing Unlock capabilities and services, and how to apply them to clients’ needs
• Collaborates with Creative, Strategy, Media, Content, Web Dev and Mar Tech teams to develop and execute marketing campaigns, digital strategies, traditional marketing opportunities and other initiatives that support client objectives
• Works in partnership with project management team to ensure cohesive delivery of client strategy with internal resource and budget management
• Identifies and raise potential issues or barriers that may be putting work or client relationship(s) at risk
• Serves as the primary point of contact and trusted advisor for clients, ensuring timely and effective communication and issue resolution
• Maintains an understanding of healthcare industry trends, competitive landscape, and regulatory requirements that impact client business
• Supports new business opportunities with RFP responses and pitch presentations if requested
• Travels for internal and client meetings/presentations as needed

Ideal Qualifications

• 10+ years of experience in account management or client services
• 4+ years’ experience leading account services team(s) across a matrixed organization
• Experience developing and executing omnichannel campaigns (from strategy development through campaign performance and measurement)
• Healthcare or Behavioral Health industry experience is a plus
• Digital transformation or website development experience a plus
• Strong client presentation & interpersonal team skills
• Excellent communication, interpersonal, and problem-solving skills
• Demonstrated ability to deliver results and exceed expectations

Expectations:

• Curiosity: Seeking out what makes our clients, and their organizations tick and be a student of healthcare industry dynamics and its implications for our clients
• Strategy: Developing account strategies and organic growth plans for clients that the account team(s) will execute, going beyond the existing scope of work
• Empathy: Understanding that hospitals and health systems are in a tight spot, and meeting our clients where they are today to build their confidence in tomorrow
• Fluency: Having fluency in speaking to what clients/prospects are facing and the ways it impacts their business, as well as in speaking to the full complement of services and capabilities Unlock offers
• Consistency: Assisting in delivering on our promises every day and ensuring clients never have to question whether they are getting our best with every interaction, deliverable, recommendation, etc.