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Advisory Solution Consultant
Enterprise Accounts
Posted on 10/25/2022
Remote in USA • Chicago, IL, USA
Experience Level
Desired Skills
Customer Service
  • 7+ years of pre-sales solution consulting or sales engineering experience in IT Service Management, Employee Service Management, and Customer Service Management
  • Familiarity with the ServiceNow platform or technical expertise with cloud software or workflow solutions
  • Instinctively Collaborative and relationship orientated
  • A passion for new technology with an inventor's mindset
  • Ability to facilitate whiteboarding sessions with various technical and business stakeholders
  • Highly collaborative. Enjoys working in a diverse team including product management, product marketing, partners, and professional services
  • Supportive of new ideas and an appreciation for diverse perspectives
  • A self-starter that initiates momentum and sustains progress
  • Territory management skills, including pipeline building and working with Sales counterpart to guide successful outcomes
  • Hungry but humble mindset
  • Travel, as necessary
  • The Advisory Solution Consultant is a technical leader with the ability to align customer digital transformational objectives with ServiceNow's solutions portfolio. ServiceNow offers a wide and growing range of product categories, and the Advisory Solution Consultant will first acquire a deep understanding of the business objectives and overarching vision and then assemble and present the solution framework that meets or exceeds customer expectations
  • Evaluate customer requirements with an emphasis on workflow and information architecture
  • Build trusted relationships with the customer across technical, mid-management and C-Level
  • Inspire customers to both see and pursue a broader digital horizon
  • Conduct IT Service Management solution demonstrations and collaborate with solution specialists and domain experts
  • Build trusted and enduring relationships with customers and partners to the business
  • Answer product feature and technical questions from customers, channel partners, and ServiceNow colleagues
  • Collaborate with solution specialists, domain experts, integration partners and global solution integrators
  • Develop best practices with other Solution Consultants to enhance the quality and efficiency of the team's capabilities
  • Stay current on competitive analysis and market differentiation
  • Support marketing events including executive briefings, conferences, user groups, and trade shows

10,001+ employees

Cloud-based enterprise operation solutions
Company Overview
ServiceNow’s mission is to transform IT to revolutionize the enterprise by placing a service-oriented lens on the activities, tasks, and processes that make up day-to-day work life. The company is committed to helping modern enterprises operate faster and become more scalable through their platform that optimizes processes, makes work more intuitive, and discovers insights that create new value.
  • Generous family leave
  • Flexible PTO
  • Matched Donations
  • Retirement benefits
  • Annual learning stipends
  • Paid volunteer time
Company Core Values
  • Wow our customers
  • Win as a team
  • Create belonging
  • Stay hungry and humble