What will you accomplish?

• Shared responsibility with the IT Operations Manager in APAC for maintaining central technology services in a healthy optimised and performant state, including core SaaS, integration flows, end-user compute, communications (messaging and telephony), networking (VPN)
• Perform daily/weekly/periodic IT operations and hygiene tasks such as processing and resolving operational alerts, and maintaining information assets such as SaaS configurations, device asset inventories etc.
• Provide second/third level support on workforce requests for advice and assistance across UpGuard’s productivity and other core tools, including SaaS, end-user devices, connectivity, device, and connectivity security
• Assist with activating new UpGuard workers in EMEA and US
• Shared responsibility in driving the continuous improvement of enterprise technology and security processes and tooling, particularly in the integrations and automation that will remove low-value activities and improve workflow accuracy and velocity
• Work closely with all other departments and teams when needed
• Continuously improve the whole information technology substrate, as well as the enterprise’s technology risk and compliance state, such as generating self-service learning and awareness content.

What do we need from you?

• Desire to quickly become adept in IT and cybersecurity operations.
• An automation and efficiency mindset - the desire to eradicate low-value, low-intelligence tasks and use modern automation and integration tools effectively and safely
• The ability to progress multiple tasks simultaneously and efficiently over a period of days, keeping stakeholders of the task informed and proactively engaging others to resolve blocks to resolution
• Be technically adept but with an open and objective approach to problems - there is always a better way!
• Possess strong written and verbal communication skills, with a talent for precise articulations of customer problems.
• Be comfortable with UpGuard’s tenet of ’radical candor’ - honesty with respect, and the confidence to advance your own ideas, diplomatically.

What would give you an edge?

• Prior role with technical ownership/responsibility for a portfolio of enterprise SaaS and integrations flows between systems such as HRIS/HCM, Enterprise Identity Provider (particularly Okta, Google Identity), and other enterprise core/productivity SaaS (Google Workspace)
• Relevant information technology and security certifications, including platform certifications from Google, Microsoft, AWS, etc.
• A strong grounding in the cybersecurity domain, particularly in Identity and Access and end-user compute management and control including MDM.
• Experience in enterprise teams, particularly with internal customers.
• Experience, and evidence of a voracious interest, in cybersecurity.

What’s in it for you?

• Rapidly growing user base: Work directly with some of the world’s largest, fastest-growing, and most innovative companies
• Interesting problems, at scale: Deeply explore the ever-evolving world of cybersecurity, with a platform processing billions of data points daily
• Learn from industry-leading experts: Our security research has been featured in The New York Times, The New Yorker, The Washington Post, TechCrunch, Bloomberg, Gizmodo, Engadget, Forbes, ZDNet, and The Guardian
• Impact: See the impact of your work on a daily basis, with data and impact available on dashboards you have access to
• Generous compensation: The base salary range for this role is between $60,000 and $70,000 (GBP). Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
• Great perks: Grocery and gym reimbursements, flexible work arrangements, learning and development stipend, and generous PTO package