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Analyst – Claims Intake
Posted on 9/29/2022
San Francisco, CA, USA • Phoenix, AZ, USA
Experience Level
Desired Skills
  • Bachelor's degree required
  • 1+ years of BSA/AML, Investigations, or Fraud related experience
  • Experience working in a production based environment and managing an assigned work queue
  • Strong interpersonal, analytical, and problem solving skills
  • Outstanding verbal and written communication skills, attention to detail, and the ability to work independently with minimal supervision
  • Experience with Zendesk and LexisNexis
  • Review and process incoming identity theft claims and financial crimes referrals
  • Communicate with vendors (debt buyers, certain investors) regarding new claims of ID theft and the outcome of the investigation
  • Strong research background
  • Understand the risks of AML and fraud typologies that are presented by Upgrade's product offerings and services, including lending and deposit products
  • Escalate potentially suspicious activity and high risk customers for further review
  • Assist the Claims Intake Manager with additional tasks and/or service level agreements to support the Financial Crimes Department and its business partners
Desired Qualifications
  • CAMS, CFE, and/or CGSS
  • Prior experience in FinTech or start-up environment

201-500 employees

Personal loans, cards and rewards checking
Company Overview
Upgrade's goal is to offer their users more value and a better experience than they receive from their traditional bank.
Company Core Values
  • Create - Drive innovation, try something new, build great products and deliver amazing experiences to our customers.
  • Learn - Join a diverse work environment that promotes constant learning, testing and discovery together.
  • Impact - Make a difference in the lives of millions of people by empowering them with knowledge and access to affordable credit.