Analyst – Claims Intake @ Upgrade

Analyst – Claims Intake

Posted on 9/29/2022

INACTIVE

Locations

San Francisco, CA, USA • Phoenix, AZ, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Zendesk

Requirements

Bachelor's degree required
1+ years of BSA/AML, Investigations, or Fraud related experience
Experience working in a production based environment and managing an assigned work queue
Strong interpersonal, analytical, and problem solving skills
Outstanding verbal and written communication skills, attention to detail, and the ability to work independently with minimal supervision
Experience with Zendesk and LexisNexis

Responsibilities

Review and process incoming identity theft claims and financial crimes referrals
Communicate with vendors (debt buyers, certain investors) regarding new claims of ID theft and the outcome of the investigation
Strong research background
Understand the risks of AML and fraud typologies that are presented by Upgrade's product offerings and services, including lending and deposit products
Escalate potentially suspicious activity and high risk customers for further review
Assist the Claims Intake Manager with additional tasks and/or service level agreements to support the Financial Crimes Department and its business partners

Desired Qualifications

CAMS, CFE, and/or CGSS
Prior experience in FinTech or start-up environment

Upgrade is a fintech company that helps everyday consumers move in the right direction with responsible financial products that put more money in their pockets. We were the fastest-growing company in the Americas in 2020 according to the Financial Times, and Upgrade Card is currently the fastest growing credit card in America according to the Nilson Report. In the last five years, over 25 million people have applied for an Upgrade card or loan, and we have delivered over $16 billion in affordable and responsible credit to consumers.

Upgrade has been named a “Best place to work in Fintech”, “Best Place to Work in the Bay Area” three years in a row, one of the “Top Companies to work for in Arizona”, and we have received multiple awards for being one of the best companies to work for with respect to Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1,250 talented and passionate professionals. Come join us if you like to tackle big problems and make a meaningful difference in people’s lives.

What You’ll Do:

Review and process incoming identity theft claims and financial crimes referrals
Communicate with vendors (debt buyers, certain investors) regarding new claims of ID theft and the outcome of the investigation
Strong research background
Understand the risks of AML and fraud typologies that are presented by Upgrade’s product offerings and services, including lending and deposit products
Escalate potentially suspicious activity and high risk customers for further review
Assist the Claims Intake Manager with additional tasks and/or service level agreements to support the Financial Crimes Department and its business partners

What We Look For:

Bachelor’s degree required
1+ years of BSA/AML, Investigations, or Fraud related experience
Experience working in a production based environment and managing an assigned work queue
Strong interpersonal, analytical, and problem solving skills
Outstanding verbal and written communication skills, attention to detail, and the ability to work independently with minimal supervision
Experience with Zendesk and LexisNexis

Nice To Have:

CAMS, CFE, and/or CGSS
Prior experience in FinTech or start-up environment

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

201-500 employees

Website

Personal loans, cards and rewards checking

Company Overview

Upgrade's goal is to offer their users more value and a better experience than they receive from their traditional bank.

Company Core Values

Create - Drive innovation, try something new, build great products and deliver amazing experiences to our customers.
Learn - Join a diverse work environment that promotes constant learning, testing and discovery together.
Impact - Make a difference in the lives of millions of people by empowering them with knowledge and access to affordable credit.