Full-Time
People Strategy Senior Manager
Posted on 5/6/2026
CarMax
10,001+ employees
Used-car retailer with no-haggle pricing
No salary listed
Richmond, VA, USA
Hybrid
Hybrid work arrangement; based out of Richmond, VA Home Office.
 People & HR (1) |
|---|
- 5 years HR Business Partner or equivalent experience
- Advanced written and verbal communication skills
- Exceptional time management and project management skills
- Proficiency with Microsoft Word, PowerPoint and Excel
- Lead and consult on business projects that transform our workforce
- Consult on and coordinate multiple projects with high complexity and interdependency
- Present to various leadership groups about progress
- Be a trusted, strategic partner for leaders of our most important people-related changes
- Be a champion for our Associates while balancing the needs of the business
- Work cross-functionally to figure out how we can ‘win together,’ one of our core values
- Serve as the primary HR partner to our operational leaders
- Think critically to develop hypotheses about our workforce
- Pressure test those hypotheses with strong analytical skills
- Develop and implement solutions across all Human Resources domains – talent acquisition, talent management, compensation, associate relations, etc.
- Independently drive change programs
- Build and maintain positive working relationships at various levels
- Be courageous about improving our Culture and our workforce while also being creative about how we can continuously improve and set all Associates up for the next 25 years of CarMax growth
- Demonstrate ability to hit targets, meet deadlines and drive results
- MBA or Masters Degree preferred
- Experience influencing at all levels
- Proven track record of leading change programs
CarMax buys used cars from individuals and auctions, reconditions them to high standards, and sells them at fixed no-haggle prices. Customers can browse inventory, get appraisals, and complete purchases online or in-store, with financing options and extended service plans available. It stands out by offering transparent, fixed pricing, a technology-enabled shopping experience, and being the largest used-car retailer in the United States. Its goal is to provide a straightforward, trustworthy car-buying experience and to maintain leadership in the U.S. used-car market.
Company Size
10,001+
Company Stage
IPO
Headquarters
Richmond, Virginia
Founded
1993
Simplify's Take
What believers are saying
- Starboard Value's $350 million stake pushes dynamic pricing and $300 million overhead cuts.
- CEO Keith Barr, effective March 16, 2026, drives e-commerce upgrades from IHG success.
- Free cash flow hit $1.11 billion in Q4 2025, funding four new FY2027 stores.
What critics are saying
- Carvana captures share with superior digital model; KMX stock down 37% in 12 months.
- Gross profit per vehicle drops 8.9% in Q4 2026, declining further in FY2027.
- Starboard nominates Jeff Smith and Bill Cobb to board on March 11, 2026, forcing changes.
What makes CarMax unique
- No-haggle pricing ensures transparent, stress-free used car purchases.
- Omnichannel model combines 250+ stores with online sales capabilities.
- High-quality reconditioning standards create reliable vehicle inventory.
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Benefits
Professional Development Budget
Flexible Work Hours
Company News
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CarMax shares fell 12% in premarket trading after management warned that profit per retail vehicle would continue declining whilst expanding cost-cutting plans. The company expects retail gross profit per unit in fiscal 2027 to fall at a similar pace to the fourth quarter's 8.9% decline. CarMax is raising its sales, general and administrative expense reduction target to $200 million by end of fiscal 2027, up from $150 million. Capital spending will be cut to approximately $400 million in fiscal 2027, roughly $140 million below the previous year. The company faces intensifying competition from online-focused Carvana and traditional dealerships. Fourth-quarter results showed comparable used-vehicle sales declined 1.9%, beating the 4.7% expected drop, whilst gross profit per used vehicle reached $2,115, above the $2,050 consensus estimate.
CarMax reported a fiscal fourth-quarter loss of $120.7 million, or 85 cents per share. However, adjusted earnings reached 34 cents per share, surpassing Wall Street expectations of 22 cents per share. The Richmond, Virginia-based used car dealership chain posted quarterly revenue of $5.95 billion, exceeding analyst forecasts of $5.77 billion. For the full year, CarMax reported profit of $247.3 million, or $1.68 per share, with revenue of $25.88 billion. The results beat expectations despite the quarterly loss, demonstrating stronger-than-anticipated performance in both earnings and revenue metrics.
CarMax, a used automotive vehicle retailer, will report Q1 results on Tuesday before the bell. The market expects revenue to decline 4.6% year-on-year, reversing the 6.7% increase recorded in the same quarter last year. Last quarter, CarMax beat revenue expectations with $5.79 billion, down 6.9% year-on-year, whilst exceeding analysts' EPS and EBITDA estimates. However, the company has missed Wall Street's revenue estimates multiple times over the past two years. Analysts have largely reconfirmed their estimates over the last 30 days. CarMax shares have risen 12.2% over the past month, outperforming the automotive and marine retail segment's 3.3% average gain. The current share price of $46.79 sits above the average analyst price target of $40.92.
CarMax's new CEO Keith Barr has outlined three priorities for fiscal year 2027, with technology upgrades at the forefront. The 55-year-old executive, whose appointment took effect on 16 March, emphasised updating the used-car retailer's e-commerce platform to improve customer experience and compete with rivals like Carvana. Barr's other priorities include making CarMax "the obvious choice" through competitive pricing and exceptional user experience, and acting with urgency to change what isn't working. His focus on technology mirrors his previous role as CEO of InterContinental Hotels Group from 2017 to 2023, where he modernised digital systems. Major shareholder Starboard Value LP has criticised CarMax's digital trade-in process as cumbersome compared to competitors, urging a more streamlined approach with fewer steps and instant valuations.