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Senior Manager Lnp (Local Number Porting) (Remote-Romania)
Posted on 4/28/2022
Experience Level
Desired Skills
Customer Service
  • Must have strong LNP or Carrier (Telecom), experience leading teams/people/customer concerns with a track record of success
  • 3-5 years of Number Transfer (Porting) experience with an ability to demonstrate across all level's knowledge, including regional governance (multiple), primarily EU focused, however taking a global view as the 8x8 COE is a global operation
  • Global Porting experience preferred
  • Exposure to Cloud Services or a background in Telecommunications
  • Building and executing strategic directions and tactics
  • Outstanding communications skills both written and verbal
  • College Degree or equivalent experience required
  • Travel as requested
  • Technical understanding of common networking terms and tools
  • Previous experience working in a fast-paced and agile environment
  • Excellent P.C. skills with a strong background in GSuite and Microsoft Word, Excel, and PowerPoint and demonstrating the ability to learn 8x8 tools such as Salesforce, Confirm IT and Tableau for example
  • Executing day-to-day responsibility to accomplish outstanding results, working alongside the US and Global management teams to deliver resilience and cover for other team colleagues and reporting directly to the Global LNP director
  • Providing direction, mentorship and feedback to team members and lines of business
  • Drive efficiencies via effective process management and automation
  • Measuring performance and results through metrics
  • Escalation management with particular focus on mitigation and driving down propensity to escalate
  • Identifying and proactively managing any potential risks
  • Reporting on performance and metrics with a clear definition of continual improvement
  • Building relationships with client partners
  • Cultural and People management
  • Internal and External customer expectation settings
  • Provide excellent customer service C-Sat / D-Sat / CES being key KPI's
  • Leading Executive customer critical issues surround porting, (during shift and out of hours at times), 8x8 will move to 24x5 and 24x7 operations

1,001-5,000 employees

Voice over IP
Company Overview
8x8's mission is not only to accelerate how businesses work, connect, and communicate but to be thoughtful about the impact they make on their shareholders, customers, their people and the planet.