INACTIVE
Full-Time
Federal Services Account Manager
Posted on 5/2/2024
Designs and manufactures IT products and services
Venture Capital
Hardware
Industrial & Manufacturing
Mid, Senior, Expert
Austin, TX, USA + 3 more
Required Skills
Sales
Requirements
- 5+ years relevant experience (customer facing, large accounts, industry related) with a Bachelor’s Degree; 6+ years related experience with a Master’s Degree; 3+ years related experience with a PhD, or equivalent experience.
- Builds key relationships and effective networks
- Ability to influence cross functionally and in a matrix environment
- Foundational skills in applying AI and GenAI to daily work activities
- Ability to learn how complex technologies are applied in a customer’s environment, as well as have strong data driven and problem-solving skills and a passion to learn and master new concepts quickly and independently
- ITIL Foundation
Responsibilities
- Provide standardized reporting (products & entitlements, support & dispatch, overall account status, life-cycle management status, and product details)
- Examine internal processes and drive continuous improvement across Dell Technologies
- Apply a customer-first mindset to every tool, process, and customer touchpoint into Dell
- Work with the customer to proactively identify and resolve potential issues to achieve high system availability in the customer’s environment
- Use data to build a compelling account plan and strategy
- Develop resolutions to complex problems that require the frequent use of creativity
- Build network within services to help respond to and address customer issues
- Build relationships with sales/account teams to help enable growth of the customer account
- Assist sales with issues and escalations including Sev1 incidents, warranty issues, and tag transfers
- Understand needs of the business and help enable sales strategy
- Educate the customer on and enable the adoption of all Dell Technologies Services portfolio offerings and tools
- Enable sales team to expand warranty footprint
Dell designs, develops, and manufactures a comprehensive range of products and services that meet the dynamic IT needs of corporate businesses, government agencies, and educational institutions. Our portfolio includes high-performance computing solutions, sophisticated storage systems, and advanced software, all designed to empower businesses in the digital age.
Company Stage
N/A
Total Funding
$35M
Headquarters
Round Rock, Texas
Founded
1984
Growth & Insights
Headcount
6 month growth
↓ -1%1 year growth
↓ -3%2 year growth
↑ 1%INACTIVE