Application Support Intern
Updated on 2/7/2024
Exiger

501-1,000 employees

Governance, risk, compliance & diligence solutions
Company Overview
Exiger is on a mission to transform the fight against financial crime.
Data & Analytics
Industrial & Manufacturing
Cybersecurity
AI & Machine Learning
Financial Services

Company Stage

Series C

Total Funding

$182M

Founded

2013

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

-6%

1 year growth

-1%

2 year growth

16%
Locations
New York, NY, USA
Experience Level
Intern
Desired Skills
Communications
CategoriesNew
Customer Success & Support
Requirements
  • Currently pursuing or graduated with Bachelors in Computer Science or related field.
  • Excellent communication skills, both verbal and written.
  • Able to work in a team environment but at the same time, be self-motivated.
  • Able to multitask while balancing competing priorities.
Responsibilities
  • Develop a working knowledge of the product suite (product training will be provided).
  • Provide end-user application support.
  • Coordinate and prioritize support requests.
  • Facilitate problem-solving between end-users and development teams.
  • Analyze and troubleshoot problems effectively while minimizing response time.
  • Ensure customer satisfaction through end-to-end support solutions.
  • Identify escalation situations and follow appropriate escalation procedures.
  • Provide regular updates to end-users throughout the resolution process.
  • Take ownership of support issues until final resolution.
  • Participate in an application user migration project.
Desired Qualifications
  • Exposure to a hybrid work environment, allowing flexibility between remote and in-office work.
  • Valuable hands-on experience in a dynamic and supportive team.
  • Mentorship from industry experts.
  • Networking opportunities within the organization.