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Internship

Application Support Intern

Posted on 2/1/2024

Exiger

Exiger

501-1,000 employees

Cloud-based supply chain risk management solutions

Data & Analytics
Consulting
Industrial & Manufacturing
Fintech
Cybersecurity
AI & Machine Learning
Financial Services
Legal

Compensation Overview

$25Hourly

New York, NY, USA

Required Skills
Communications
Requirements
  • Currently pursuing or graduated with Bachelors in Computer Science or related field.
  • Excellent communication skills, both verbal and written.
  • Able to work in a team environment but at the same time, be self-motivated.
  • Able to multitask while balancing competing priorities.
Responsibilities
  • Develop a working knowledge of the product suite (product training will be provided).
  • Provide end-user application support.
  • Coordinate and prioritize support requests.
  • Facilitate problem-solving between end-users and development teams.
  • Analyze and troubleshoot problems effectively while minimizing response time.
  • Ensure customer satisfaction through end-to-end support solutions.
  • Identify escalation situations and follow appropriate escalation procedures.
  • Provide regular updates to end-users throughout the resolution process.
  • Take ownership of support issues until final resolution.
  • Participate in an application user migration project.
Desired Qualifications
  • Exposure to a hybrid work environment, allowing flexibility between remote and in-office work.
  • Valuable hands-on experience in a dynamic and supportive team.
  • Mentorship from industry experts.
  • Networking opportunities within the organization.

Exiger is renowned for its commitment to cutting-edge cloud-based solutions that enhance supply chain visibility, risk management, and compliance. The company empowers professionals in legal, risk, and supply chain sectors with AI-powered technology and has gained significant recognition, including over 40 awards in AI, RegTech, and Supply Chain fields. This sustained leadership in technology and dedication to continuous innovation creates an enriching work environment where ambitious talents can thrive and contribute to revolutionary developments in enterprise risk management.

Company Stage

Series C

Total Funding

$182M

Headquarters

New York City, New York

Founded

2013

Growth & Insights
Headcount

6 month growth

33%

1 year growth

3%

2 year growth

33%

Benefits

Retirement and savings plan

Competitive medical, dental, and vision coverage

Continuous learning opportunities

Flexible work environment

Training, education, and advancement reimbursement

Creative career pathing

INACTIVE