Technical Project Manager
Core Customer Onboarding, Spanish or Portuguese Speakers Preferred
Posted on 2/15/2024
INACTIVE
Neo4j

501-1,000 employees

Graph database and analytics platform for connected data
Company Overview
Neo4j stands as a leader in the Graph Database & Analytics sector, providing organizations with the tools to uncover hidden relationships and patterns in vast data connections, thereby enabling them to address their most critical business challenges. The company's full graph stack and robust community of developers, data scientists, and architects serve hundreds of Fortune 500 companies. Additionally, Neo4j offers flexible deployment options, including cloud-based or on-premise solutions, to meet stringent data security requirements, demonstrating their commitment to customer needs and data integrity.
Data & Analytics

Company Stage

Series F

Total Funding

$581.6M

Founded

2007

Headquarters

San Mateo, California

Growth & Insights
Headcount

6 month growth

6%

1 year growth

10%

2 year growth

23%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
SQL
Customer Service
Excel/Numbers/Sheets
CategoriesNew
Project Management
Business & Strategy
Requirements
  • 3+ years of technical project management experience servicing internal stakeholders or customers, managing multiple projects at once
  • 3+ years of customer service experience in data services or SaaS
  • Relational, NoSQL, or Graph database experience
  • SQL experience
  • Proactive and critical thinker
  • Excellent team player
  • Adaptable and able to work effectively in a fast-paced dynamic environment
  • Plans, organizes, and schedules work in an efficient, organized manner
  • Ability to focus and execute on key priorities
  • Proficiency in Excel/Google Sheets
Responsibilities
  • Manage and monitor the progress of multiple customer graph database implementation projects concurrently, orchestrating necessary support resources to assist customers with successful implementation and delivery within their deployment timelines
  • Serve as the primary point of contact for customers throughout their deployment, establishing and maintaining strong relationships
  • Collaborate with customers to understand their specific requirements, goals, and expectations for each project
  • Help customers develop comprehensive project plans, including scope, milestones, deliverables, and resource allocation
  • Coordinate and communicate project timelines, progress, and updates to customers and internal stakeholders
  • Identify and mitigate project risks and issues by coordinating advisory or for-fee Professional Services resources to proactively address any obstacles that may impact project success
  • Facilitate effective communication and collaboration among project team members, ensuring alignment and clarity of project objectives and tasks
  • Conduct regular project status meetings and provide timely updates to stakeholders, including customers and Neo4j leadership
  • Act as a Level 1 subject matter expert on Neo4j, providing guidance and best practices, and assemble Level 2 (CSA) and Level 3 Neo4j experts (PS) when deeper subject matter expertise is required
  • Collaborate with Sales/Renewals and Professional Services teams to identify and pursue opportunities for additional customer project/services opportunities
  • Continuously evaluate and improve project management processes and methodologies, identifying areas for optimization and efficiency enhancement
  • Stay current with graph database and Neo4j technology, ensuring knowledge is applied to enhance project delivery and customer satisfaction
  • Provide Level 1 recommendations on best practices for designing and modeling graph databases, and assemble bringing in Level 2 (CSA) and Level 3 Neo4j experts (PS) when deeper data modeling expertise is required
  • Conduct comprehensive onboarding sessions with clients
  • Recommend and direct customers to training materials, workshops, and documentation to enable them to effectively utilize Neo4j’s tools and features
  • Route technical issues to Support and manage technical escalations during the Onboarding phase
  • Directly provide, or via CSA's, ongoing support, and consultation to clients, addressing their queries and concerns related to Neo4j usage