Full-Time
Account Manager
Posted on 9/12/2025
SmartRent
201-500 employees
Integrated smart home platform for properties
No salary listed
Phoenix, AZ, USA
In Person
 Sales & Account Management |
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- Minimum 3-5 years of experience in an Account Management role or a similar position with enterprise client relationship management experience
- Strong client relationship management skills with the ability to handle a sizable portfolio of enterprise accounts and the ability to lead calls with corporate leaders (C-suite executives, VPs, Directors, etc.)
- Experience in a role where success is measured on client retention and being responsible for client retention; understanding of upselling/cross-selling strategies and the ability to influence client retention and revenue expansion opportunities.
- Experience documenting communications and other client information into a CRM software solution (preferably Salesforce)
- Team player with proven ability to work collaboratively with cross-functional teams
- Excellent written and verbal communication as well as presentation skills
- Enthusiasm and patience to handle client challenges
- Strong attention to detail and organization skills
- An excellent work ethic with a sense of urgency
- Lead client onboarding calls at the corporate level which includes; guide clients through our onboarding process, educate clients on specific product use-cases, successfully de-escalate client concerns, and identify potential expansion opportunities to drive additional revenue.
- Effectively communicate action items and assign ownership responsibilities after client calls, ensuring the necessary internal teams complete tasks and clients are up-to-date on our process
- Act as the client’s strategic partner. Hold quarterly business review calls with clients in your portfolio, ensuring they are effectively adopting SmartRent’s offerings.
- Work collaboratively with Sales and Marketing team members on expansion and renewal opportunities to promote client retention within your assigned portfolio.
- Document all communications in our CRM (Salesforce) so that our client records and other internal stakeholders can stay up-to-date.
- Act as a cross-functional team liaison by identifying and tasking issues which require involvement from other internal stakeholders (i.e. sales and operations).
- Coordinate with internal Operations teams to ensure a timely and successful implementation of SmartRent’s products and services.
- Identify areas of improvement within our processes/systems by adding your own suggestions to improve efficiencies.
- Perform other duties as required.
- Previous experience working for a SaaS company or tech startup with enterprise solutions
- Property Management or Multifamily vendor experience
SmartRent provides smart home automation for multifamily, single-family rentals, student housing, and homebuilders by combining hardware devices with a software platform. The hardware and subscription software collect data, offer dashboards, and automate workflows across leasing, maintenance, access control, and resident services, while integrating with existing property-management systems. Unlike generic vendors, SmartRent focuses on real estate with turnkey, customizable solutions that centralize multiple property-management functions. Its goal is to help managers and owners improve efficiency, security, and resident satisfaction while increasing Net Operating Income through data-driven operations.
Company Size
201-500
Company Stage
IPO
Headquarters
Scottsdale, Arizona
Founded
2017
Simplify's Take
What believers are saying
- Annual recurring revenue grew 13% to $61.6M, achieving Q4 2025 EBITDA profitability.
- Reseller program launched April 2026 targets 40-million-unit small rental market.
- Derek Lessard hired January 2026 as VP Sales to drive revenue growth.
What critics are saying
- July 2025 data breach triggers class-action lawsuits and state fines eroding cash.
- RealPage bundles superior cybersecurity, stealing top multifamily clients by 2027.
- BQTLOCK ransomware encrypts IoT devices, causing outages and terminations in 2026.
What makes SmartRent unique
- SmartRent serves 15 of top 20 multifamily operators with purpose-built software and hardware.
- End-to-end ecosystem automates operations, protects assets, and reduces energy consumption.
- AI-powered intelligence layer optimizes energy and supports ESG goals since 2025.
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Benefits
Medical, dental, & vision coverage
Inclusive work environment
Generous PTO
401k
Employee stock purchase plans
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%SmartRent, a property technology company, saw its shares rise 10% after reporting fourth-quarter results that exceeded expectations on revenue and earnings. The company posted revenue of $36.5 million, up 3% year-over-year. Annual recurring revenue grew 13% to $61.6 million, now representing 42% of total revenue, driven by its software business. Units booked increased 24% to 25,634. The company turned a $7.4 million adjusted EBITDA loss into a $0.2 million profit, whilst its GAAP loss per share improved from $0.06 to $0.02. CEO Frank Martell said SmartRent plans to expand its deployed base, enhance platform capabilities and leverage AI in 2026. The stock, which went public via SPAC in 2021, currently trades below $2 per share.
SmartRent, a smart home company for residential properties, reported fourth-quarter revenue of $36.47 million, meeting analyst estimates and representing 3.1% year-on-year growth. The company's GAAP loss of $0.02 per share also aligned with expectations. The quarter showed significant profitability improvements, with adjusted EBITDA reaching $214,000, up 103% year on year, and a margin of 0.6% compared to negative 20.8% in the prior year. Free cash flow turned positive at $5.97 million, versus negative $13.26 million previously. Annual recurring revenue hit $61.6 million, growing 13.2% year on year and exceeding expectations. Despite long-term revenue growth of 23.7% over five years, SmartRent has experienced recent headwinds, with annualised declines of 19.8% over the past two years.
SmartRent granted inducement equity awards to new employees Pankaj Bansi and Sangeeth Ponathil under its 2025 Inducement Equity Incentive Plan. Each executive received time-based restricted stock units covering 232,558 shares of the company's Class A common stock. The RSUs vest at 25% annually over four years, contingent on continued employment. The grants were issued as material inducements for the executives to join SmartRent and comply with New York Stock Exchange rules for inducement awards. Founded in 2017, SmartRent provides smart communities and operations solutions to the rental housing industry. The company serves 15 of the top 20 multifamily operators with its purpose-built software and hardware ecosystem.
SmartRent: Derek Lessard Named SmartRent Vice President of Sales. Derek Lessard Named SmartRent Vice President of Sales PHOENIX, Ariz., Jan. 22, 2026 - SmartRent, Inc. (NYSE: SMRT) ("SmartRent" or the "Company"), a leading provider of smart communities and smart operations solutions for the rental housing industry, today announced the hiring of Derek Lessard as Vice President of Sales. In his new role, Lessard will guide SmartRent's sales growth initiatives, scale revenue and optimize go-to-market strategies. His expertise in structuring sales operations, implementing data-driven sales methodologies and executing growth objectives will be instrumental in leading the company's efforts to expand its industry footprint. "Derek is a dynamic sales leader with extensive experience in leading technology organizations to revenue growth," said Natalie Cariola, SmartRent Chief Revenue Officer. "He has driven efficiency at every stop in his career path, implementing best practices and strategies to power earnings and investor returns, and we're looking forward to a bright future with Derek's leadership." Lessard previously served as Vice President of Sales at Transifex, where he was brought in as part of a leadership restructure and to implement a new sales process, technology stack and sales methodology. Prior to Transifex, he worked as Head of Sales for Smarking, where he led an expansion of the sales team and redesigned the sales development engine, returning the company to profitability before its acquisition. Lessard also previously served as Vice President of Sales - North America, at Powell Software. "I'm excited to join an industry-leading organization like SmartRent and see where we can go in terms of sales development and revenue growth," Lessard said. "I already envision some strategic steps to amplify sales efficiency and improve delivery for our customers, and I look forward to working with the team in place to attain our goals." Lessard graduated with a Bachelor of Science in Business Administration from Bryant University. About SmartRent Founded in 2017, SmartRent, Inc. (NYSE: SMRT) is a leading provider of smart communities solutions and smart operations solutions to the rental housing industry. SmartRent's end-to-end enterprise ecosystem powers smarter living and working in rental housing by automating operations, protecting assets, reducing energy consumption, enhancing the resident experience and more. The company's differentiators - purpose-built software and hardware, and end-to-end implementation and support - create an exceptional experience, with 15 of the top 20 multifamily operators and millions of users leveraging SMRT solutions daily. For more information, please visit smartrent.com. Media Contact Amanda Chavez - Vice President, Corporate Communications [email protected]
On July 8, 2025, SmartRent Technologies Inc. discovered a data breach involving the personal information of current and former employees.