Club Millesime Supervisor

Job Description

Key Responsibilities:
Including but not limited to

• Deliver warm, personalised, and professional luxury service in line with Sofitel’s brand standards, particularly within Club Millésime.

• Personally engage with guests, including VIPs and long-stay visitors, to ensure their individual needs are anticipated and exceeded throughout their stay.

• Oversee and coordinate all aspects of Club Millésime operations, including food and beverage service, concierge support, guest check-ins/outs, and tailored butler-style services.

• Foster a culture of personalised service within the team, leading by example and mentoring staff to use initiative and discretion.

• Collaborate with Guest Relations and other departments to manage guest recognition programs, special occasions, and loyalty initiatives.

• Ensure accuracy and consistency in guest records, histories, preferences, and follow-up communication to enhance the guest experience across visits.

• Uphold high standards of cleanliness, presentation, and service quality through daily operations, audits, and continuous improvement programs.

• Maintain accurate financial processes including shift balancing, daily revenue summaries, cost control, and wage management in line with department budgets.

• Represent Club Millésime in relevant meetings, contributing insights on guest satisfaction, service enhancements, and operational performance.

Qualifications

• Proven experience in a luxury hotel or hospitality environment (typically 2–4+ years), particularly in guest relations, front office, executive lounge, or butler service roles.

• Supervisory or team leadership experience is highly desirable, with the ability to mentor and lead a team delivering high-end, personalised service.

• Strong background in delivering personalised guest experiences, with a natural flair for anticipating guest needs and attention to detail.

• Knowledge of premium F&B service standards, ideally within an executive lounge or fine dining setting.

• Experience handling VIP, loyalty, and long-stay guests, with familiarity in creating guest profiles and tailoring services accordingly

• A solid understanding of luxury service culture, ideally with training in Forbes or LQA standards.

• Excellent interpersonal, communication, and conflict resolution skills.

• Professional appearance and impeccable personal presentation at all times.

• Flexibility to work varied shifts, including weekends and public holidays.

• Fluency in English is essential; additional languages are highly advantageous in a global brand environment.