Technical Support Engineer
Zero Trust Focused
Posted on 11/9/2023
INACTIVE
Cloudflare

1,001-5,000 employees

Web performance & security platform
Company Overview
Cloudflare's mission is to help build a better Internet. The company specializes in providing a content delivery network and DDoS mitigation services.
Consumer Software
Hardware

Company Stage

Series E

Total Funding

$354.3M

Founded

2009

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

5%

1 year growth

16%

2 year growth

59%
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
MySQL
Postgres
SQL
Nginx
CategoriesNew
IT & Security
Software Engineering
Requirements
  • You have previous experience working as part of a team in a customer-facing role
  • You have experience solving DNS and other networking-related problems
  • You understand how the Internet works
  • You understand and have previous experience working with Identity and Access Management protocols and technologies (SSO, SAML, OAuth, Federation, SCIM, etc.)
  • You understand and have previous experience supporting and troubleshooting multi-factor mechanisms (TOTP, SMS, FIDO, U2F, WebAuth, EMAIL, Push MFA, etc)
  • You have experience working in a support role where you thrived every time you resolved a ticket
  • You are comfortable communicating through various support channels and always put the customer first
  • You are a motivated self-starter and always looking to expand your existing skillset
  • You are familiar with Cloudflare Zero Trust products (Zero Trust / Access / Gateway / Tunnel, WARP client) and have a site actively using our platform
  • You have a solid grasp of problem-solving with command line tools (dig / traceroute / curl / tcpdump)
  • You are familiar with Apache, Nginx, IIS, and other web servers
  • You are committed to gaining a deeper understanding of the following technologies: Zero Trust / Secure Web Gateway policies / Endpoint protections / security best practices (Certificates, Zero Trust, least privileged access etc)
  • You have worked with PostgreSQL, MySQL, MS SQL or other database servers
Desired Qualifications
  • You are fluent in German, Japanese, French, Spanish, Portuguese, or Mandarin