Technical Support Engineer
Zero Trust Focused
Posted on 11/9/2023
INACTIVE
Web performance & security platform
Company Overview
Cloudflare's mission is to help build a better Internet. The company specializes in providing a content delivery network and DDoS mitigation services.
Consumer Software
Hardware
Company Stage
Series E
Total Funding
$354.3M
Founded
2009
Headquarters
San Francisco, California
Growth & Insights
Headcount
6 month growth
↑ 5%1 year growth
↑ 16%2 year growth
↑ 59%Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
MySQL
Postgres
SQL
Nginx
CategoriesNew
IT & Security
Software Engineering
Requirements
- You have previous experience working as part of a team in a customer-facing role
- You have experience solving DNS and other networking-related problems
- You understand how the Internet works
- You understand and have previous experience working with Identity and Access Management protocols and technologies (SSO, SAML, OAuth, Federation, SCIM, etc.)
- You understand and have previous experience supporting and troubleshooting multi-factor mechanisms (TOTP, SMS, FIDO, U2F, WebAuth, EMAIL, Push MFA, etc)
- You have experience working in a support role where you thrived every time you resolved a ticket
- You are comfortable communicating through various support channels and always put the customer first
- You are a motivated self-starter and always looking to expand your existing skillset
- You are familiar with Cloudflare Zero Trust products (Zero Trust / Access / Gateway / Tunnel, WARP client) and have a site actively using our platform
- You have a solid grasp of problem-solving with command line tools (dig / traceroute / curl / tcpdump)
- You are familiar with Apache, Nginx, IIS, and other web servers
- You are committed to gaining a deeper understanding of the following technologies: Zero Trust / Secure Web Gateway policies / Endpoint protections / security best practices (Certificates, Zero Trust, least privileged access etc)
- You have worked with PostgreSQL, MySQL, MS SQL or other database servers
Desired Qualifications
- You are fluent in German, Japanese, French, Spanish, Portuguese, or Mandarin