Full-Time
Customer Service Representative
Nashville
Posted on 10/31/2025
Hiller Plumbing, Heating, Cooling & Electrical
201-500 employees
Plumbing, HVAC, electrical services for homes.
Compensation Overview
$15 - $20/hr
Nashville, TN, USA
Hybrid
 Customer Experience & Support (1) |
|---|
- Applicants will be required to undergo pre-employment drug screens and background checks.
- Respond to incoming customer calls with courtesy, offering appointment windows and requested lead times.
- Engage in outbound calling to secure the appropriate amount of scheduled calls and club memberships required for a successful service operation.
- Follows Customer Care “Call Script” for quality and efficient responses to customers.
- Maintain required daily call counts to meet daily, weekly and monthly quotas.
- Maintain complete, accurate and updated information in the customer database.
- Ensure “Club Memberships” are renewed and preventative maintenance appointments are scheduled for technicians.
- Work with Dispatch to schedule service calls and debrief technicians with accurate customer information.
- Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
- Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
- Perform other duties as assigned.
Hiller Plumbing, Heating, Cooling & Electrical provides plumbing, HVAC, and electrical services for homes and businesses in the Southeastern United States. Its offering includes skilled technician visits, maintenance plans, and financing options to upgrade or replace systems. Technicians focus on reliable work and strong customer service, delivering on-site services and ongoing maintenance. The company differentiates itself with a customer-satisfaction guarantee—“Happy You’ll Be or the Service is Free”—and clear, transparent pricing, supported by its WIN5 philosophy, which aims for win-win outcomes for customers, employees, the company, communities, and vendors. The goal is to build long-term trust and steady growth by delivering dependable service, easy financing, and recurring maintenance revenue while supporting customers and other stakeholders.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Nashville, Tennessee
Founded
1990
Simplify's Take
What believers are saying
- Lebanon, TN location expands multi-state footprint across Tennessee, Kentucky, Alabama.
- 0% APR financing boosts HVAC and tankless water heater sales.
- Maintenance plans generate steady recurring revenue from loyal customers.
What critics are saying
- BBB complaints trigger refunds, eroding trust after 34 years.
- Rapid expansion strains 480+ vehicles, causing response delays.
- Roto-Rooter undercuts pricing, capturing 25% more emergency calls.
What makes Hiller Plumbing, Heating, Cooling & Electrical unique
- WIN5 philosophy creates wins for customers, employees, communities, and vendors.
- $2.5 million investment acquires training school for skilled technicians.
- Happy You’ll Be or Service Free guarantee ensures 100% satisfaction.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Paid Vacation
Paid Holidays
Employee Referral Bonus
Company News
That partnership worked out so well that Hiller acquired the school, investing over $2.5 million into developing state-of-the-art training and equipment in both classroom and lab settings, and expanding its offerings to include plumbing and electrical work.
Today, Hiller LLC, a leading provider of HVAC, plumbing, and electrical services, is excited to announce the grand opening of its newest location in Lebanon, TN.