Why You’ll Love This Role

The Technical Guidance team operates at the intersection of product development, design, and our customers. Thousands of users leverage our content every day to get the most out of Cribl products and solve IT and security problems that no one else can.

As a key member of this team, we want you to bring your technical experience, maturity, and insatiable curiosity to help us shape the future of Cribl documentation and in-product guidance in a rapidly changing product development environment. You will collaborate with teams from engineering, product management, design, customer support, marketing, customer success, sales, and more to create content that supports a diverse user base and helps solve real customer problems. This is an opportunity for you to grow your own career while also influencing the growth of your teammates and our products!   

If You Got It, We Want It

• 7+ years experience working as a technical writer, UX writer, content developer, or similar role. 
• Excellent English-language written and verbal communication skills. 
• A portfolio that showcases your skills in enterprise software documentation aimed at technical audiences, including developers and system administrators.
• Experience working in a startup serving enterprise users and buyers.
• Experience working with cloud infrastructure, services, and streaming data.
• Interest and ability in contributing directly to UX text and interaction design (you can help build the products you write about).
• Demonstrated ability to follow a house style guide, edit and self-edit according to it, and expand it where needed.
• Comfort with working in an ambiguous and fast-moving environment.
• Ability to prioritize simultaneous requests and overlapping due dates.
• Demonstrated ability to collaborate and publish using Git-based workflows and static site generators (Hugo, Docusaurus, Gatsby, and so on). 
• Skill in using Atlassian tools, Google Workspace/G Suite, and graphics/screenshot annotation tools.
• You are kind. You take your work seriously without being too serious. We like that! (You must also like goats, trust us).

As An Active Member Of Our Team, You Will...

• Use a hands-on approach to plan, develop, and maintain task-oriented and use-case documentation to support a growing product portfolio.
• Collaborate closely with a wide range of cross-functional constituents as well as our user community to create technical content and in-product guidance that meets the needs of our growing audience.
• Build strong community and cross-functional relationships to help expand your knowledge of our products, our users, and the real world problems they face every day.
• Have a growth mindset! Keep up to date on tech writing industry trends and use what you learn to help our team innovate at every level.
• Mentor others to help them improve their writing, technical knowledge, and ability to think through tough problems with a focus on customer outcomes. 
• Use your team-building powers to foster a culture that is collaborative, innovative, and inclusive. 

Salary Range ($125,000 - $175,000)

The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate’s job-related knowledge, skills, and experience.  In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary.

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