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Marketplace Senior Program Manager
Posted on 5/26/2022
Experience Level
Desired Skills
  • Minimum 7+ years of experience in a B2B marketplace role with technology partner motions
  • Program Management experience with operational excellence in a marketplace partnerships role
  • Developed, scaled, and successfully grew a marketplace program and marketplace GTM efforts
  • Accountable with a sense of urgency and bias for action, and capable of leading teams by influence
  • Proven ability to proactively establish and nurture strong, productive relationships with stakeholders
  • Humble, honest, driven cross-functional master comfortable with change and navigating ambiguity
  • Collaborated with sales, marketing, product, programs, operations, finance, and legal stakeholders
  • An expert on marketplaces and comfortable working with technology partnerships & API integrations
  • Growth minded with line of sight on long term strategies while impacting short term program efforts
  • 10+ years experience in marketplace & program management roles in ecosystem partnerships teams
  • Strong ability to unpack complexity, negotiate strategic and complex partner contracts / engagements
  • Delivered impactful marketplace partnering strategies focused on API and SaaS Solutions / integrations
  • Proficiency and working knowledge of one or more formal project management methodologies, PMP
  • Deliver global marketplace impact by proactively developing the marketplace program and driving cohesive cross-functional engagement with stakeholders to enable frictionless marketplace GTM motions
  • Align and collaborate with internal marketplace product management, partnerships, and marketing leads to internalize, influence, scope, and co-develop a scalable Twilio Marketplace program for and with our ISV Technology Partners
  • Align with Partner Managers to gain insights on partner product integration roadmaps to co-develop and operationalize marketplace offerings and joint marketplace GTM efforts
  • Own and develop a scalable Twilio Marketplace partner program playbook inclusive of partner onboarding, operational & support elements, success criteria, field enablement, joint awareness & demand generation, and overall GTM benefits for partners building integrations on the marketplace
  • Engage with global and regional sales, marketing, and partnership GTM teams to ensure proper alignment and co-develop programmatic GTM motions that enable co-selling with technology partners
  • Co-define partner marketplace success criteria and develop a Partner Marketplace scorecard. Continuously analyze, track, and report marketplace business traction and needs of partners
  • Enable better together excellence, partner experience on the marketplace, and operational rigor in developing and driving a scalable Twilio Marketplace program and GTM, globally
  • The estimated pay range for this role, based in Colorado, is $120,160 - $165,220
  • Additionally, this role is eligible to participate in Twilio's equity plan

5,001-10,000 employees

Customer engagement platform & developer of communications APIs
Company Overview
Twilio's mission is to fuel the future of communications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry to reinvent how companies engage with their customers.
  • Vacation: Twilio offers generous annual time off in all countries for you to enjoy.
  • Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.
  • Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.
  • Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.
  • Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.
  • Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.
Company Values
  • Build a more‑connected world
  • Be great, do good, scale fast
  • The work of our lives