Customer Support Agent

About MUBI

MUBI is a global streaming service, production company and film distributor dedicated to elevating great cinema. To make this possible, we create, curate, acquire and champion visionary films, bringing them to audiences all over the world. And we have a team of brilliant, ambitious and passionate individuals to help bring our mission to life. From London to New York, Istanbul to Paris, and Berlin to Mexico - we work together to realize MUBI’s vision.

That’s where you come in! Join our global team and help us make great cinema accessible to everyone, everywhere. 

About the Role

We’re at an exciting time at MUBI, where our subscribers are growing, and we’re looking for someone to join our Customer Support team to manage their enquiries and support the overall team to bring the best streaming experience to our subscribers all around the globe. 

We are looking for someone based in or around London.

You will focus on:

• Working closely with our Content, Marketing and Engineering teams, advocating for the subscriber experience

• Contributing to our customer feedback loop, and work with colleagues across the business to help build the best possible product

• Assisting our subscribers with an array of technical enquiries, general feedback, and other questions via e-mail and other platforms

• Building and maintaining good relationships and communication with other departments as necessary to ensure complete, accurate and timely resolution of customer issues and enquiries

• Testing MUBI on all supported platforms and follow up on reported issues with the Engineering team

• Coordinating with our Engineering and Product teams on workflows and product-related matters, especially learnings made through testing sessions

What you will bring

• You’re passionate about film and MUBI’s mission to elevate great cinema

• You have experience navigating complex issues, often through ambiguity, and approach problem-solving for customers in a thoughtful, empathetic way

• A team player with a can-do attitude

• Impeccable attention to detail

• You have a willingness to accept coaching and feedback 
  

Hard requirements for this role

• Fluency in German, Spanish, or Portuguese — in addition to written and spoken English — is a strict requirement. Our subscriber base is global, and strong multilingual communication skills are essential to the role.

• You’re in the UK, ideally in or close to London (we have offices in Soho, where we work from 2 days per week on a hybrid basis)

• Organised, punctual and patient

We want to make cinema accessible to everyone. We believe people from different backgrounds bring different ideas that foster innovation and engagement, allowing us to attract great people to develop the best experience for our users.

MUBI is committed to being an Equal Opportunity Employer. That means it's our responsibility to ensure that all candidates are not discriminated against in our hiring processes and our employment decisions based on their race, color, religion, nationality or ethnic origin, age, gender identity or expression, sex, marital status, physical or mental disability, socioeconomic background, sexual orientation, family or parental status, or any other applicable characteristic.