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Full-Time

Client Success Manger-SMB

Posted on 6/21/2024

Bazaarvoice

Bazaarvoice

1,001-5,000 employees

Shopper engagement platform utilizing UGC

Consumer Goods
Data & Analytics

Mid

Remote in USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Communications
Marketing
Requirements
  • 3-5 years in an entry level account management or client-facing role
  • Skillful in time management, organizational systems, and prioritization
  • Sufficient in meeting deadlines and expectations with minimal supervision
  • Basic experience with Microsoft Office and Google suites
  • Confident and solid written and verbal communication
  • Comfortable communicating across multiple methods with both known and unknown points of contact
  • Curious mindset and strong desire to learn
  • Experience with Gainsight a plus, but not required
  • Experience with software, online and/or other marketing/eCommerce technologies a plus, but not required
Responsibilities
  • Advise clients on strategies to maximize the value of their Bazaarvoice products and solutions
  • Observe and track trends across portfolio to develop best practices
  • Execute high-value activities and manage client lifecycle across a significant portfolio
  • Discover and influence client’s internal metrics for success working with Bazaarvoice
  • Help key stakeholders understand the value they are receiving from Bazaarvoice
  • Manage client health by identifying, documenting and working with cross-functional team members
  • Promote new feature adoption to enhance client satisfaction and program performance
  • Prioritize portfolio to effectively blend tech-driven, 1:many, and 1:1 client interactions

Bazaarvoice offers a shopper engagement platform that enables brands and retailers to utilize user-generated content (UGC) such as Ratings & Reviews, Q&As, Visual & Social Content at a global scale to drive revenue and gain actionable insights.

Company Stage

Series C

Total Funding

$169.9M

Headquarters

Austin, Texas

Founded

2005

Growth & Insights
Headcount

6 month growth

3%

1 year growth

9%

2 year growth

5%

Benefits

Mental wellness matters - All team members get access to the Modern Health platform, which provides resources for personal/professional coaching, therapy, and meditation.

Improve your community and b:generous - We believe in investing our time and money to support our communities globally.

Embrace wellness and reward others - Through our YouEarnedIt platform, achievements, wellness, volunteering, and coaching is celebrated and rewarded, and everyone has a voice.

Paid sabbaticals - We reward employees for hard work. After five years with Bazaarvoice, you can apply for an eight-week paid sabbatical.

Recognition-based culture - We provide opportunities for annual merit rewards, company bonus schemes, and growth within your role.

Flexible work from home policies - The working world has changed. So have we.

INACTIVE