The job in short
As an Associate Partner Operations Manager, you will be part of a growing team leading Fintech Partnerships globally. You will be responsible for managing the partnership pipeline, overseeing and coordinating partner related projects, escalations, financial operations (billing, invoicing, budget), pricing strategy, and multiple internal and external stakeholder management. Further, supporting the end to end partner lifecycle.
The Ecosystem Partnerships team plays a crucial role in Backbase’s continued growth. We wear multiple hats, and on any given day, we can be driving new partnerships, expanding existing partnerships, supporting new client implementations, project managing client or partner escalations. Cross-functional management, driving alignment, and strong project management with ultimate focus on doing what is right for our clients and partners.
Meet the job
● Support day to day partnerships management. Collaborate with the Marketplace commercial leads for respective regions, and build the field intelligence, trends, client requests, feedback into planning for continuous improvement in Backbase partnerships approach;
●Supporting Partnership Operations - where you will be responsible for managing the partnership pipeline. Further, supporting / overseeing / coordinating partner related projects, customer escalations, and multiple internal and external stakeholder management;
●Will take the lead on managing the internal partnership with Finance to track Marketplace budget, billing, collections, and all finance related activities;
●Work closely with the Director on supporting pricing and commercial strategy for existing and new partners;
●Work cross-functionally with a number of Backbase teams including partner team, sales, solution engineering, RnD, Product, support functions and others;
●Support partner contracts, working with legal and partner commercial teams;
●Be responsible for internal reporting on partnerships and related activities to the leadership.
How about you?
● Bachelor’s degree in business administration, finance and/or similar streams;
● 3 to 5 years of professional experience, ideally in managing partnerships operations, partner management, product implementations, operations and project management within the Fintech, Payments and/or Banking space.
Role Competencies
Knowledge & Application:
● Experience in banking, payments, fintech, or technology. Knowledge of and experience with banking and payment technologies and ecosystem;
●Excellent interpersonal and communication skills (verbal and written).
Complexity & Problem Solving:
●Strong project management skills, analytical skills, and excellent problem solving abilities;
●Willing to go into the details and be very hands-on:
●Managed or supported complex partnership deals, with multiple stakeholders internally and externally. Comfortable with coordinating and supporting critical stakeholders as Product and Legal;
●Further, managed complex projects and operations to support either client escalations or implementations;
●Ability to understand and map technical and product requirements for the purpose of problem solving.
Collaboration & Interaction:
●Work cross-functionally with a number of Backbase teams including partner team, sales, solution engineering, RnD, Product, support functions and others;
●Should be comfortable to work in an environment where entrepreneurship is expected, teamwork, collaboration and delivered business outcomes are expected.
