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Vendor Manager
Confirmed live in the last 24 hours
Phoenix, AZ, USA
Experience Level
Desired Skills
  • Bring a flexible mindset - as a start-up, we are growing quickly and you may need to adapt to changing policies and procedures while maintaining high-quality work output
  • Excellent time management and work prioritization skills while managing multiple projects
  • Capable of completing assigned tasks with careful attention to detail
  • Ability to thrive in a dynamic, fast-paced and changing environment with ease and with minimal supervision
  • Excellent verbal and written communication skills with the ability to work effectively with a wide range of people
  • Proven track record of meeting and exceeding production and quality expectations
  • Effectively communicates with outside companies
  • 3+ years of vendor management experience managing collection or servicing agencies
  • Deep understanding of debt sale process and best practices
  • Problem solving and analytical skills
  • Ability to thrive in a dynamic and fast-paced environment
  • Extensive collections knowledge
  • Excellent knowledge of FDCPA/FCRA rules and standards
  • Day to day management of SLA and KPI performance of agency partners
  • Facilitate Debt Sale process across multiple buyers
  • State by State analysis for auto collections and repossession
  • Coordinate agency placements and develop effective controls
  • Provide regular performance reporting to senior management
  • Maintain policy and procedures, ensure accountability to established guidelines, establish new policy & procedures as business needs warrant
  • Maintain up-to-date expertise and knowledge of collection laws, rules, regulations, and developments
  • Conduct agency site visits for compliance and performance reviews

201-500 employees

Personal loans, cards and rewards checking
Company Overview
Upgrade's goal is to offer their users more value and a better experience than they receive from their traditional bank.
Company Values
  • Create - Drive innovation, try something new, build great products and deliver amazing experiences to our customers.
  • Learn - Join a diverse work environment that promotes constant learning, testing and discovery together.
  • Impact - Make a difference in the lives of millions of people by empowering them with knowledge and access to affordable credit.